Shockingly disorganized & confusing.
Stayed for 1 night at Times Service Suites. First of all, these are operated by a privately run business (which, was to my complete surpirse - maybe should had read the terms & conditions). We booked for 1 night, as this was cheaper than the adjacent hotel Berjaya Times Square rooms. Like the many other reviews state - there is no reception... basically just a bunch of people standing outside the east wing which have to let you in with a swipe card (very unprofessional). Then we had to wait for a random man to come and see our reservation. No welcome, no introduction. Just wanted to see the booking. Then, another man in tracksuit pants rocks up, to take us to our room. Apparently, paying the deposit, as well as the balance before your stay is required in CASH. This caused major issues which resulted in a call to the manager, who then wanted me to come to a private room at the other side of the hotel to pay card, before we had even stayed the night. Then, the following day even more problems had come about. Because theres no reception, in order to check out another random man has to come to your room to collect the keys at an allocated time. We were in a rush and had confirmed a time the day before... however, he was around 30 minutes late, which caused great frustration as I had been running around the hotel looking for him. Also, the key cards didn't work, which lead to me having to go to the lobby, to ask the other hotel to let me up and they wouldn't, because they didn't have "access" to the private suites floors ( this must be a reccuring issue - the Berjaya Times Square hotel management aren't willing to help very much , and rightfully so... the whole thing seems complex & confusing). Also, they advertise pool, however you cannot get towels for the pool because again, you are part of the privately run rooms.
For what it's worth, yes, the rooms were in relatively good condition. Clearly weathered and not as "modern" as other rooms, but they were clean and spacious rooms nonetheless.
I don't know what my 2 cents here is worth, but for anyone wanting a smoothly run, no fuss & simple stay, do not book with these people. For the extra money, I would have rather stayed at the adjacent hotel. They really need to fix their professional manor & have a reception. It's ridiculous, and such a waste of money.
Family - 23 Jul 2017