Returned but with UNSATISFACTORY Experience! Will NEVER Return Anymore!
I stayed at the hotel for 1 night at the end of April and I booked a Standard Double Room. Despite the fact that the booking was made before the launch of GST and the rate published on the website (booking.com) at that time was RM75 only, upon check in, I was charged RM80 because of the 6% GST. This is really disappointing. The reason I would say so is that, during the same trip, I stayed at another hotel (Lavender Inn) at Permas Jaya, Johor Bahru. Although the booking was also made before the launch of GST, upon check in, I was told that the hotel will absorb the 6% GST for all customers who made their bookings before the launch of GST. In other words, Putra One Avenue Hotel is a hotel that is willing to lose its customers just for RM5! Unbelievable!
After check in, I had to stay in the room for another hour before I went to the airport to fetch my girlfriend. Having TV and Air-Cond turned on, and lying on the bed with the best position but ended with nothing to watch. Luckily, I only stayed there for 1 night. While lying on the bed, I found the two pillows given in the room were paper-thin, so I went to the counter and requested for two additional pillows but I never received them. What I received was a "sorry" in the next day when I was about to check out the hotel early in the morning...
Back to the story, after making the request, I went back to the room and lied on the bed. Suddenly, I realized that I was still sweating. Omg! I am still sweating in an Air-Cond room! Immediately, I searched for the remote control trying to adjust the temperature, but find only 2 buttons on it, one for controlling the speed of the fan and another one for switching on/off the fan, meaning that, the Air-Cond is not an Air-Cond at all but a fan that is shaped like an Air-Cond because it cannot blow cold air! The room was not like that during my previous visit! What happened to the hotel???
The bathroom is another joke. When I was in the bathroom and ready to take shower, regardless of turning the wall shower faucet to the left or to the right, I only got cold water. After a few tries, I just gave up with a cold shower in the mid night. When it was my girlfriend’s turn to take the shower, she told me that there were two water faucets on the wall near to the rain shower: one is for the hot water supply while another one is for the cold water supply; and "someone" had already turned off the hot water supply. Do the hotel really need to do until that extent just for sake of cutting cost?
In conclusion, since this hotel do not concern so much on the quality of the rooms and services, I'll never come back to the hotel anymore.
Couples - 5 Mei 2015