Riad Dar Guennoun

Habitación agradable y limpia, el personal muy amable y servicial. Buena ubicación

Abdul was amazing, he takes care of all his guest, very responsive, will make sure you don’t get scammed and you can text and call him and he will be there for You, loved the service and the breakfast was great as well.

Wir wurden bei der Ankunft sehr freundlich empfangen und das Riad machte zunächst einen guten Eindruck. Direkt nach dem Check-in sollten wir jedoch den gesamten Aufenthalt bar bezahlen, da angeblich das Kartenlesegerät nicht funktioniere. Mein Partner wurde dafür sogar zum nächsten Geldautomaten begleitet. Beim Bezahlen fehlten anschließend 5 DH Rückgeld, die man uns „am nächsten Tag“ geben wollte. Das Zimmer war auf den ersten Blick sauber, zeigte aber bei genauerem Hinsehen deutliche Schwächen: lange Haare auf dem Kissen meines Mannes sowie Haare im Badezimmer und in der Dusche. Das Frühstück war lecker und völlig ausreichend. Am nächsten Morgen wurden wir jedoch erneut aufgefordert, zusätzlich die Stadtsteuer zu zahlen. Da wir bei der Buchung die Option “Anzahlung” wählten und laut Zahlplan von Expedia meine Kreditkarte bereits belastet wurde, war die Situation für uns nicht nachvollziehbar, weshalb wir Expedia kontaktierten. Nachdem wir erklärten, dass wir die Stadtsteuer erst nach Klärung zahlen möchten, kippte die zuvor freundliche Haltung uns gegenüber deutlich. Insgesamt ein eigentlich schönes Riad, jedoch mit mangelnder Sauberkeit und wenig Transparenz bei den Zahlungen.

I do not recommend this Riad. The staff displayed extreme rudeness from the very first moment. One of the reception employees even adopted an aggressive attitude. Our arrival was particularly difficult, and throughout our stay we felt intimidated. Although other rooms were available, we were placed in the worst possible one: on the ground floor, exposed to the constant noise of the Medina. The bathroom has no enclosure, so when taking a shower, the entire space becomes wet. Additionally, our room was not cleaned a single morning, despite numerous requests made to the staff. The television did not work, and we had the clear impression that this was an act of retaliation. To make matters worse, we sensed a tone of homophobia in the service, which made the experience even more uncomfortable and unacceptable. We do not recommend this establishment under any circumstances. The service quality was so unsatisfactory that we give it zero stars. Avoid this place.

Me han cobrado en el hotel lo que ya había pagado por hoteles.com , solicité una factura o por correo electrónico para reclamar y me dieron un papel mano escrito sin sello , les comenté que esto no me serviría de nada y les dio igual . Solicite esto durante 3 días y al parecer no pudieron pasar el correo, al día de hoy no me llega . Suelo viajar mucho y nunca me quejo de casi nada , pero que te cobren lo que ya has pagado es para quejarte , y que haces ? Buscas otro y no pagas ? Me encanta Marruecos su gente es maravillosa, aunque como todo siempre hay excepción.

Friendly staff, comfortable accommodations, proximity to markets and restaurants.

Best customer service Very clean Loved it

We came in and the host upgraded us for free to the top room. Amazing host and amazing property. Highly recommended! Really enjoyed my stay here

Accueil irréprochable, gentillesse du personnel , petit-déjeuner très bien, charme du ryad, climatisation fonctionnelle. Par contre, équipement des chambres vieillissant surtout côté sanitaires. Matelas en très bon état mais très (trop) ferme.

Very good stay. Great people, clean rooms. Great breakfast. Comfy bed

Mr Mohammed was very nice contacted us before arrival to let us know where to park since parking is 5 minutes walk from hotel and wasn’t easy to locate our room was very nice with all the amenities as well as the breakfast.

We hit the lottery finding this place in Fez. Mohamed and his crew were amazing. Our stay felt more like staying at a family member or friends house than a hotel. The building is beautiful, clean, the room was big and so beautiful with Moroccan art. The food was delicious and Mohamed was very helpful in finding us an excellent tour guide.

Très bien accueilli

Excellent host, house, view. 5/5 stars

We were treated like family

I love the views from the top roof terrace. Having breakfast each morning there was delicious

Riad precioso y personal super amable. Se encuentra en una zona perfecta para visitar la Medina.

Posizione eccezionale nella medina ma vicino all'unica via transitabile con le auto. Camera enorme con bel bagno grande, arredamento tipico bellissimo, buona vista di Fes dalla terrazza. Personale cortese ma non sempre utile a risolvere i problemi. Lenzuola ed asciugamani non erano stati cambiati, in generale poca pulizia.

The riad was beautiful but a bit difficult to find. The best way to get there is to go up the steps opposite the Pharmacie Amine on the main road and turn right about 3/4 of the way up where the paths cross. The riad itself was clean and comfortable and the staff were extremely friendly, even offering to walk us to another riad for dinner. Breakfast was fantastic, with a wide selection of food. The riad is in the heart of the medina so is situated within what seems like a maze of alleyways which could make some travellers uneasy, especially at night, but we didn't have any problems. The room was simple but clean, although some might be put off by the bathroom situation as the door was like a swinging stable door which meant there wasn't total privacy (This wasn't a problem as we were a couple, but it might be if you are not family etc) You will likely hear various animals and possibly the prayer call (I heard it at 5am) but this is to be expected in this location. Overall, I would recommend this riad if you would like an authentic experience in the heart of the medina. We would stay here again.

Personal muy atento y educado. Siempre dispuesto a ay usar y facilitar la estancia, en especial Issam. El desayuno completísimo y la cocinera encantadora.