RIAD MALAYINE

Staff were nice, but competence was low. English was not present, but that is not the issue. The issue is how they ran the hotel. Everything seemed to be deferred to their "master" they claimed, who only arrived in the evening. However, what made it a terrible experience is that they did not charge me for the full payment when i arrived, just the city tax. I explained i was leaving very early the next morning and required a taxi to the airport. They deferred the taxi request to the master. Spoke to staff at 4 different moments (3 people in total, i believe one being the "master"). Informed them all about early departure, and the last one who i think was the boss, said to just leave the keys in the room door, and shut the front door behind you. After we left, went to airport, flew and landed, we receive a message from the hotel asking us to please pay for the room before leaving. This created a 4 day ordeal trying to find a way to send them money from abroad. I honestly did not realize that this property was a pay later reservation, and not a pre-paid reservation like the others i made with Orbitz. I contacted orbitz to see if i could pay them through Orbitz, but they said they could not help with that. Their staff should be trained to collect funds at check in, or at least mention that payment is needed before check out, especially when told on 4 different occasions that were leaving early to the airport. The room was also not great. Dirty rugs, stained towels with holes

The young lady who greeted me and checked me in. I want the owner to know how valuable this employee is, she is never still doing check ins making meals cleaning and up keeping rooms. She should be managing your riad as the gentleman took the path of least resistance. I certainly hope she is rewarded financially for all her hard work

Le riad est très bien placé pour visiter la ville.Nous avons apprécié les petits déjeuners servis sur le rooftop. Merci à Icham pour son accueil chaleureux et sa bonne humeur!

Brilliant riad, tucked away,. Walking distance to jemima el.fnaa...brilliant attentive host. Highly Recommended 👍👍👍

Easy check in

Easy walking distance to main square

Excellent location. Basic in terms of amenities but this suited us perfectly. Very clean, and our host Nora was wonderful.

My favorite place to stay when in Marrakesh. I feel like I’m at home. Everyone is welcoming and friendly. It’s clean, safe beautiful rooftop. Highly recommend!!!!

the staff/manager not friendly

Location is great. Google maps couldn’t find it tho brought us to the wrong place. They are accommodating, friendly. We had a bit of a language problem but nothing google translate couldn’t solve for us. Breakfast was amazing. The rooftop terrace is amazing. It is a little loud but I honestly think anywhere in the Medina is loud. I have nothing bad to say and would stay again. Highly recommended.

Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Nice breakfast!