Rosewood Amsterdam

Excelente hotel.

Evey single thing about this hotel is of world class standards. Staff knew me by name, I got a triple upgrade, the spa is superb and the collection should be in a museum.

The best

This was hands down the nicest hotel I have ever stayed out.

After 10 hours trip with family arrived at hotel @2pm , my assistant called and emailed multiple times asking for possibly earlier check in. I booked two of their better side by side rooms. They said we had late check out and you need to wait a bit more. After complaining few times, they offered temporary small room to stay till our rooms gets ready, I called multiple times for our luggages to be sent to temp room to at least be able to change our clothes and got completely ignored, finally around 5pm we got our rooms. Before leaving the room someone came to check the bar in case we touched it, had one coffee from espresso machine and while she was replacing it, said no worries it’s free!!. Went for dinner and got the email with charges from spa, back to hotel and asked why we have been charged and after checking few times they said it was mistake from previous stay.Next morning asked for room service breakfast, American breakfast with extra bread, all we got was bread jam and orange juice for 50 euros including tips already added (only thing they remember) It’s good looking hotel with absolutely horrible service, awful check in experience, any excuses to charge. I would never come back or recommend this hotel to no one. This hotel is not average price, it’s expensive, you would expect certain levels of service and experience, as gold member of the hotels.com I have to mention this was the worst hotel experience I have ever experienced in last 15 years of my membership.

The Rosewood Amsterdam is restored & beautifully designed with an incredible selection of artwork on display. The details are well thought out throughout the hotel. I was thrilled that our quest room overlooked the canal. The linens and bed are a dream come true! From the moment you book your stay you’ll be well cared for. The concierge team communicates, offering insight, very helpful getting tickets prior to our arrival along with reservations allowing for a seamless stay. The check-in staff offers a warm welcome. The entire staff engages in customer care. The Rosewood location is fabulous! We enjoyed every single minute!

매우 깨끗하고 친절하며 음식도 맛있어요 호텔비가 비싸서 그렇지 다음 여행에도 꼭 머물고 싶은곳

Just unreal. The staff went above and beyond to make our trip special. They were so kind, accommodating and knowledgable. The hotel is pristine. Not only are the interiors beautiful but the beds are ridiculously comfortable. Location wise you are in the heart of things so nothing is too far to cycle or walk. Plus the tram is right there should you want to whizz about on that. 10/10. We couldn’t thank the Rosewood enough for a birthday stay we won’t forget.

great service beautiful

Un hotel que entrega lo que ofrece. Todo de buen gusto y la mejor calidad. No tengo queja alguna. Fue una experiencia magnífica.

Excellent hotel all around. It’s hard to compare to any other 5 star hotel I’ve stayed it. The rooms are spacious and beautifully designed. Staff provide excellent customer experience and very attentive at all times. Excellent location in the heart of Amsterdam!

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