Sofitel Auckland Viaduct Harbour

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.

Amazing location. Fabulous hotel.

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

Fabulous hotel with impeccable service. Would recommend to anyone!

Great hotel, clean, luxurious, convenient location, and friendly staff.

Beautiful hotel with a lovely view. Our room was exceptional

Excellent Hotel with outstanding breakfast dinning.

nice property in the Auckland harbor

No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best

Good area with many dining options within walking distance.

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

Fabulous

Lovely accommodation. Will stay there again.

My only criticism is that there was some confusion about whether my booking package included breakfast or not. I got different information fron three clerks. Otherwise, all good.

Very good

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Excellent

We enjoyed the property immensely, with its proximity to the city.

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time