Sofitel Auckland Viaduct Harbour

hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking

This property has been without air conditioning for months. The stay was very uncomfortable as the room was extremely hot. My sister was next door with portable air conditioner. They had no more of those so we got fans and having to keep the doors open all night for air was very noisy in the morning with construction going on. I have stayed at Sofitel for work in the past and always a pleasant experience. This time was a bad experience. No sleep, hot and noisy. When asked at checkout, I gave my complaints. All I got was, “So sorry” the air has been out for months! I was not offered a discount or refund or even a free 2 day stay at another time. Being out of the country, I will likely never stay at a Sofitel again. Very disappointed I was not made aware of the air issue before my arrival or I would have booked somewhere else.

Would be 5 stars if air conditioning had been working

Very nice hotel and good services

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.

Amazing location. Fabulous hotel.

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

Fabulous hotel with impeccable service. Would recommend to anyone!

Great hotel, clean, luxurious, convenient location, and friendly staff.

Beautiful hotel with a lovely view. Our room was exceptional

Excellent Hotel with outstanding breakfast dinning.

nice property in the Auckland harbor

No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best

Good area with many dining options within walking distance.

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

Fabulous

Lovely accommodation. Will stay there again.

My only criticism is that there was some confusion about whether my booking package included breakfast or not. I got different information fron three clerks. Otherwise, all good.

Very good

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