Donatela Resort & Sanctuary

We were tricked. We paid attention only to the high rating of this resort, and not the fact that at the time of booking, only 51 reviews were posted since 2016. Thus, very few people actually stay here. Description does not say that you need to book a whole shuttle (albeit free, but still inconvenient) to get to town or the beach, which is essentially required to get any affordable food. They do say they have laundry service...but its abhorrently expensive despite charging a high rate for the room already. Food is very expensive as well without discount again despite a high room rate. And our 3 year old accidently broke a plate. Understandable. But they pulled a low class move and charged us for the plate. You charge that high rate and still wanna nickle and dime parents? Its fine if you wanna charge a high price. But if you do, you have the responsibility to deliver amazing service. I wouldn't give you such a low rating if you didn't charge so much. And I wouldn't be mad at expensive laundry or charging 300 pesos for a toddler breaking a plate. But you charge that high a rate? The responsibility is on you. As a filipino american, I am deeply embarrassed for my own culture. Finally, no, there is no "beach" access. You do get a beautiful view. But there is no beach. Lesson learned: look for stays that have a high number of reviews. Be wary of places like this with a low number of reviews, since it means few people actually choose it.

조용한 휴가를 원하신다면 최고의 리조트 입니다 가족과 함께 편안하게 쉬다가 왔습니다. 모든 직원분들이 친절하셨습니다

The villa offers exceptional privacy, even without being beachfront. I appreciated the tranquility of the place and the sense of seclusion it provides. The property is impeccably clean, and the staff is outstanding—highly efficient and respectful. The place is very close to the airport which was also a big plus

Excellent, quiet. Food very good

Spacious room but room facilitate are old. Towel seems old also. Some staff are attentive and very friendly but some forgot orders and not 4, 5 stars service. Spa therapist is skillful but room has some smell.

1. 수질 필터를 끼고 4박5일 사용했는데 전혀 더러워지지 않음. 2. 서비스 카카오톡으로 소통하는데 답변 빠름. 사사건건 제제하는게 전혀 없고 자유로움. 직원들 모두 매우 친절함. 3. 데스크와 카톡으로 이동시간 소통하면 공짜로 셔틀 이용가능.(시원 깨끗 쾌적함) 추가: 알로나비치에서 툭툭으로 10분거리 (숙소레사 불러준 툭툭 기사와 카톡친구를 맺어서 편하게 불러서 보홀 여행 내내 이용함) 4. 조식 맛있고 식당 뷰가 좋음 (식사 시간 외에도 자유롭게 앉아서 풍경 구경하는 등 자주 애용함) 5. 무조건 무조건 재방문 할 예정

모든게 좋았지만 와이파이가 너무 느려서 투어담당자들과의 소통이 늦어져 낭패를 봤다. 직원들도 모두 친절하고 프라이빗한 빌라공간이어서 휴양여행으로 제격인듯

peaceful. The villa is very spacious. Staff courteous and attentive. lanscape needs more work or updates

少しコンディションの良くない箇所は有りますが、微々たるものです。

Nice place nice folks

Extremely relaxing with incredible service

We loved staying at Donatela resort. It is comparatively remote and not as busy as other resorts in Panglao, it was quite and enjoyable. We traveled with our two toddlers and the kids were always welcomed! The only negative thing about our stay was that one night for dinner we arrived on the later end, the hours at the paprika restaurant said it was open until 9pm, we came around 8:15 because our kids had a late nap from our country side tour. The entire time the wait staff was rushing us to complete the order, rushing us to eat, and rushed us to pay for the bill. When we left the restaurant it was 8:50pm. I know different countries have different customs, but typically as long as you order at last call you are not rushed because you are still within the time frame of the closure. I found it unacceptable for the amount of money we paid to be treated like that. Other than that our stay was enjoyable. I would book again, but not loyal to coming to the resort again due to that one experience.

This property is vast, unique and just very interesting to walk around!

Villa is excelent. Staff are friendly.

The facility is somewhere between 2 and 3 stars. The service is definitely 1 star. The pricing, however, is fully 5 stars. The property is not worth the prices they charge

First class in every aspect. If you want seclusion, tranquility, and peace then is the place to go. I opted for a villa with pool and was completely satisfied. There is no beach but they do provide free transport to any that you want to visit. No cons here...probably one of the best hotel/resort experiences I've had.

This hotel is absolutely amazing! We booked at the last minute and ended up booking an extra villa because we were blown away by how beautiful and comfortable they are. The grounds are so lovely, the ocean view is incredible, and we had several delicious meals at Paprika. Above all, the staff was beyond amazing. Everyone was so friendly and went the extra mile to make our stay unforgettable. We wanted to stay longer but unfortunately had to leave!

Great rooms. Clean and new Service was the best! Realy outstanding staff Its an big property. You move around in their shuttle service They have a great restaurant on property

We stayed 6 nights in the honeymoon suite at this beautiful resort. This beautiful, comfortable and spacious cottage has a private pool that is very nice, and it is just around the corner from the amazing onsite restaurant Paprika, yet far enough away from the 'community' pool to be quiet. The grounds are large and cottages are spaced quite well. The staff was the absolute highlight of our stay. They were so friendly and caring. From the moment we were picked up at the airport until our eventual drop off for departure, we saw so many kind smiles. We had all our meals at Paprika and every meal was very good. We very highly recommend staying at this property.

자연속 프라비티한 별장식 숙소에 개별 수영장까지 완비한 완벽한 숙소로 힐링을 원하는 가족여행에 최상의 숙소~~ 완벽한 시뷰에 정갈한 식사를 제공하는 파프리카 ^^ 미소가득한 친절한 스텝들에게 무한 감사드림니다. 다음 보홀여행에 재방문 ~~^^