HnM Management - One Palm Tree Villas

Looked like we were staying in some guys apartment. One of the towels had a booger on it. Thankfully we found the extra towels and sheets…. AC worked but took a while to cool the place down. We literally just stayed for a layover but next time I’m spending the extra money and staying in a hotel. It made my wife unhappy.

The apartment was very clean and comfortable. The location was convenient. Check-in instructions were a little confusing, but the property manager was very responsive to questions and requests.

櫃檯職員，態度惡劣，問問題都是求其答

The check in was not very organized. I was sent in one building for about 15 minutes until they figured out I was in the wrong building. I went to the other building sat there for 15 minutes before I guess she got to my room. I had one day to use the pool and they had it shut down the whole day, was not happy.

We slept for one night between flights and for that it was ok. But overall it is rather run down and the bed on the upper floor is quite small and uncomfortable. So ok for one night, but not for longer I would say.

We stayed there twice since the price was such a deal, and would stay there again. Unfortunately the front desk didn't know who we were upon checking in early bothe times and had us hop through a lot of hoops to get into our room

Great price, friendly and no surprises

Location was good, condition of the hotel was bad, broken glass in the hallways, broken shower, dirty floor, safe not working, door safety locks not working and broken.

This is an apartelle, so there are no “hotel amenities” or related services. However, One Palm Tree Villas exceeded our expectations for location, neighborhood, and transportation. NAIA Terminal 3 is only about a 300 meter walk away, via the terminal’s connecting bridge. Major hotels and chain restaurants are about 50 to 100 meters’ walk. The parking garage is an additional 400 pesos per day, but well worth it. The swimming pool looks good, too. Room has a useful kitchenette for simple meals. It’s quiet, you would never know you are a half block from a major city street and international airport. Don’t expect much on TV channels. If you drive, it’s easy access to Manila’s Skyway. It’s highly recommend that you print out the receipt/paperwork that the property emails to you. Being an apartelle, the front desk is kind of a third-party. Friendly and accommodating, but they need to see what the owner communicated to you. Have copies of the property owner’s docs and phone contact. The process is kind of informal, but friendly and helpful. We would definitely stay again. Very convenient for airport meets or departures.

Amazing stay. We booked 2 rooms and we are all very satisfied with our experience. Will definitely book again.

I felt a bit unsafe. It’s by the road you can hear the traffic. The water pressure in the shower was low but it has a heater. I have stayed at another room in that complex before and it was much better then. It’s walking distance from a Catholic Church and the NAIA T3 so I might stay in that complex again.

Location is perfect. The property itself is not. The plates was not properly cleaned…some debris at the bottom, there is no paper towel or kitchen towel, fridge has full of frozen food, there is no toilet paper, there was a soap that looks like been used in the toilet, no soap in the lavatory…

I was kind of disappointed. It was very uncomfortable . The unit I stayed had so many mosquitoes and the place needs some fixing especially bathroom . When you flush the toilet, water goes down on the floor, the place is dirty and me and my family member didn’t have a good sleep.

In my opinion, don't waste your time with this property, Communication is for. Details of listing are misleading. Exterior property very nice and clean. Room itself needs a lot of work. Stove top cooker did not work. Smalls do burner electric. Was replaced with a single burner. The microwave supplied was broken on arrival. Was replaced with a smaller unit and had to be placed on the table would not fit on top of the refrigerator out of the way. Cord was too short. The bed was excellent. I would not and will not revisit this property in the future when I return

Booked a room with a QB, a DB and a DB sofabed. Checked in and was moved rooms to a room with just a DB. After alerting the staff, they dismissed my concerns, telling me to contact "the app". After arguing with them for 10min and not leaving the front desk, we were moved to a new room with a DB and a single pullout. Still not what I paid for. Pretty unhappy with the room, but very unhappy with the service and being completely ignored when I expressed my concerns. Would not recommend.

Room was booked for three people but only two towels were provided. No soap for the bathroom sink. Bath mat was extremely dirty. Not a sufficient amount of toilet paper provided. We had to go buy some from a nearby store. Room was very heavily perfumed on arrival. Great for a quick stay to get to and from the airport but wouldn’t spend more time at this property

Poor service

just a great place to stay with every comfort looked after a good secure place that i was happy to walk around in and not have a worry in the world

The desk woman was to worried about covid compliance and her phone and texting to be helpful , poor communication skills , poor attitude

It is our second time booking their room and we loved the view!