Hotel Czarny Potok Resort SPA & Conference

1.Fantastyczna jakość proponowanych potraw - wybitna zasługa kucharzy 2.Możliwość korzystania z basenów i siłowni (świetny pomysł z siłownią zewnętrzną)

Loved the location in the mountain area by the stream. Comfortable junior sweet for our family of 4. Very polite, professional staff.

I do like the structure, those enclosed bridges allowing you to enjoy the view is really amazing. Customer service was nice to us, after informing Small suites, no too much space between bed/sofa and wall. if you are there in summer time and you need a bit warmer room please let the front desk know in advance and they will make it happen, I didn’t do it and later when I tried to request it was difficult to get a hold with front desk since phones in rooms doesn’t work and my special communication with front desk it didn’t work at that time , son we slept in cold room . was cold that night. We didn’t get to enjoy the restaurant, when we went there no one greet us or pay attention to us. That was weird , so we went to next hotel up the hill and we had good dinner there . other than that, we will recommend this hotel for a nice family time .

Perfectly located, well maintained, and full of attractions.

Nice hotel, nice pool, sauna ok - not so hot unfortunatelly. Greak breakfast. Narrow parking places.

A great stay. Very comfy bed, spacious room, great breakfast and the food in the restaurant was excellent.

Czarny Potok is an outstanding place to visit and to stay there for relaxation, or for business meetings. Highly recommended. It was not the first visit for me and my wife, and we will be happy to visit it once again.

Oud, geen hoogwaardige kamers. Goedkoop spul gebruikt. Eten duur en slecht. Spreken slecht engels.

Everything was perfect Thanks

Perfect

Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views

Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!

Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night

Hotel przyjemny i czysty. Obsługa bardzo miła i pomocna. Śniadanie bardzo pyszne i zróżnicowane. Basen zadbany i fajny. Jedyne co popsuło pobyt to materac na łóźku -niestety był tak czuły,że każdy ruch na nim to fala wibracji budząca osobę leżącą obok. zapewne w pokoju Twin , gdzie każdy śpi osobno materace by się sprawdziły ale przy wspólnym spaniu sa tragiczne co spowodowało totalne niewysapnie.

Swietne miejsce, pyszne sniadanie i uprzejma obsluga. Jest tak milo, ze nawet nie trzeba szukac atrakcji poza hotelem. Dla aktywnych latwy szlak pieszy na Jaworzyne za rogiem ;) (i wiele innych atrakcji ale nam to wystarczylo :))

Wspaniały hotel, który zapewnia kompleksowy wypoczynek dla całej rodziny. Wiele atrakcji dla dzieci, opieka w kids clubie, basen a nawet seans filmowy a pozwala rodzicom skorzystać z atrakcji i udogodnień dla dorosłych. Warto podkreślić iż zachowane wszelkie środki ostrożności i czystości w tym trudnym okresie.

Gutes Hotel mit ein paar Haken. Gutes Frühstück.

Fajny hotel w fajnym miejscu , troche juz dotkniety przez czas. Najlepiej miec pokoj z lacznikiem gdyz niektore budynki sa od siebie bardzo oddalone. Ogolnie bardzo fajny pobyt. Polecam!

Obiekt wymaga odświeżenia. Niewygodna komunikacja pomiedzy oddalonymi od siebie budynkami. Przyjemna strefa basenowa. Fatalna obsługa w Lobby Bar.

We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.