CityWest Apartments

The airport shuttle driver did not arrive despite the fact it was arranged and paid for in advance. I had to send multiple text messages to the management team at the hotel, then he arrived an hour later. Request the phone number of the driver in advance. The tub in the bathroom does not have a non slip surface or grab bars and one can slip and sustain an injury easily. Otherwise a nice stay in a clean, safe, building with access to several restaurants, the tram, and the subway/ metro close by.

Good apartment, near shops and transportation

Absolutely fabulous apartment!

Excellent apartment in a residential area with access to cafes and restaurants nearby including a big mall with a range of services.

The property was nice and clean. The area felt very safe. There was a security guard often and when there was not a guard the building door was closed and you had to swipe your key to get in, plus the individual rooms were locked. There was a very good restaurant close by and you are walking distance to the Metro. The area was very quiet, we slept with the windows open without any noise problems. Lots of coffee and ice cream close by. This was perfect for a small family.

Very clean, modern, and safe - great apartment close to train station. Great view and lovely patio for breakfast. No complaints!

This property was clean, safe and great to manage the reservation. There were towels for our family of 5 and the bathrooms and everything else was extremely clean.. thank you I will definitely stay here again!

Apartment was clean and comfortable with very close proximity to underground station, local market shop and a good restaurant across the street.

Very good

Sehr schönes Appartement, super gelegen für einen Ausflug nach Prag. Ausreichend kostenlose öffentliche Parkplätze in der Umgebung. Gute Anbindung mit den öffentlichen ins Zentrum und gute Restaurants und Cafés in der Nähe.

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Everything went perfectly! Really clean and spacious apartment. Area is nice and easy to reach by car. Great amount of parking spaces all around. Customer service was very nice and helpful. Checking in and out was really easy with the throughout instructions.

We originally booked our stay for 12 nights, but checked out early due to safety/security concerns. On multiple occasions, we witnessed people holding the entrance open for anyone wanting to enter. Given that there was no front desk or staff on the property, we did not feel safe at all. Even though the published change policy was a penalty of one night's stay, the hotel charged us for all remaining 8 nights. I am currently disputing the charge with my credit card company due to their policy violation. I will keep you posted. Overall, the property is very clean and in a convenient location. However, it is not safe or secure due to the fact that it is part of an apartment complex with many other residents who allow access to unknown people. AND there is no front desk or security at the property. AVOID this property!

Large clean apartment in exactly the right location for us

Alles in Top Zustand. Wie auf den Bildern. Immer wieder gerne.

This place was spacious and very clean. The view from the balcony is beautiful! Although it is a bit far from the Old Town Square and Charles Bridge, about 20-30 minutes drive, it is worth it.

Location is great, especially for people who are driving.

Einfach TOP immer wieder gerne und sehr weiterempfehlenswert

Loved the location. Very peaceful at night and easy to access the tube to downtown or get to the airport. Only downside was the elevator was broken one night but it was fixed the next day and didn’t detract from our visit. We hope to stay there again!

1. I unfolded the couch to make the bed and found the entire mattress to be literally soaking wet, with a big brown stain in the corner. When I wrote to the hotel staff about it, the representative Alzbeta apoligized but replied she can't do anything about it. 2. Considering the above circumstance, I thought the hotel could compensate by letting me check out at 1 PM instead of 11 AM -- she replied she can't "approve" that because they "need to prepare the room for another guest". I asked if we could at least leave at 12.00 but Alzbeta chose to ignore my last letter altogether. I did not hear back from her again. 3. At 10 AM, the cleaning lady knocked on the door and imediately walked in with her own key!!! There is no "do not disturb" tab in the apartment to be hung outside the door and the keyhole is glued on the inside so that you could not lock the door while you are in the room. There is no latch either. 4. The room is VERY hot. There is no air conditioner or a fan. I am not saying there shoud be one, so I bought my own fan and left it in the room. I hope the hotel leaves it there for the next customer. I also hope the hotel management reads the comments and takes steps to improve the customer service. Right now it is horrible. Overall it's a great new apartment and a wonderful location. It's right by the metro station from where you can get to the airport in less than half an hour and about half an hour to downtown.