Art Yala

I stayed here over night after safaris in Yala, The room was very spacious & looked beautiful, however there was no hot water so the shower was cold. I woke covered in bed bug bites. This significantly impacted my holiday. I was also required to spend time locating pharmacies and purchasing treatment products and medication. I attempted to notify the staff in the morning, however there were no staff available despite walking around the building. I reported these issues. Unfortunately, the hotel failed to appropriately address these concerns. DO NOT STAY HERE.

There is a lack of professionalism, so I would very much not recommend booking any safari through them. They were not available at the time of the booking to facilitate communication, so I didn't end up having a safari. Long periods of no power (other places nearby would sometimes have backups, so yes this was their problem). That said the room itself was quite nice and clean, and they had battery powered lamps available so you could actually see it. Their demeanor at the end of my stay where they accused me of not paying before leaving (then shortly after recanted) was not my favorite. Needs more accountable management.

Great choice to stay in Tissa. The manager was a lovely man and very caring. The property is close to town and looked brand new. The room and bathroom were extra large and opulent. The breakfast cooked by the manager was magnificent.

Las instalaciones del hotel estaban muy bien, sobre todo, para lo que te encientras en el país. Destaco la limpieza del lugar y la comodidad de la habitación. Como única pega poner que teníamos pagado el desayuno pero los chicos del hotel decían que no. Sin ganas de discutir ya y, como uno de los dias nos fuimos de safari pronto y sólo nos quedaba un día de desayuno decidimos irnos y desayunar por ahí, pero esos errores cansan cuando estás de vacaciones y reservas. Adjunto foto donde se ve que el desayuno estaba contratado. No se si es fallo del hotel o de la página Hoteles.com

This Hotel is a scam. I booked room via hotel.com and hotel management directly contactec me as well as sent an email of cancellation of booking due to non availiboltu of room. It happened on 08/08/2025 and I am still chasing the refund of the money I paid. I am contacting hotel.com customer service again n again and they say that they are recieving any response from hotel.