Steigenberger Marhaba Thalasso

We really wanted to love this hotel and genuinely hoped to return, but the housekeeping and room service in the bungalows completely ruined the experience for us. The Pros: Food & Drinks: Excellent variety, delicious meals, and great drink options throughout our stay. Pool & Beach: Fantastic, clean pools and a beautiful beach area that the whole family enjoyed. Entertainment: Great atmosphere and activities that kept everyone happy. Reception Staff: When you can actually reach them, the staff are polite, though getting someone to answer the phone can take multiple attempts. The Cons (A Major Red Flag): Bungalow Room Service & Housekeeping: This was completely unacceptable and disgusting. Housekeeping had no fixed schedule—they often didn't show up until after 2:00 PM, and we had to call every three days just to get them to service the room. On one day, the worker claimed her key card didn't work, and another time they only swapped towels at the door instead of cleaning. Theft: To top it all off, a Nuxe hair care product was stolen from our room following housekeeping service, and management has completely ghosted us regarding the complaint. Minor Issues: A brief power outage occurred, and the reception desk frequently ignores phone calls, requiring several attempts to get help. We loved the facilities, the beach, and the food, but because of the unreliable housekeeping and the theft issue in the bungalows, we unfortunately cannot come back.

I hate giving it 5 star rating as I want to keep this hotel as my secret hideaway! But credit where it is due. This is my 3rd visit in the last 9 months and I will continue to come back. The team are amazing from the reception and porters, to the waiters and valets, the chefs and the life guards to housekeeping and the bar and of course not to mention the excellent entertainments team. I cannot commend the hotel highly enough. It is formal but informal, with fellow guests enjoying the facilities and welcoming feel with the environment being super enough to want to dress up for dinner! I recommend it to anyone who wants a quality hotel in a beautiful hotel with a great beach!! This time I had a room in the main hotel which was not disappointing but I usually have a bungalow which I love for the character of the brick ceiling. I have to also mention the spa - what a fabulous plus for the hotel. The treatments are professional and thoroughly enjoyable, great value and all in beautiful surroundings. Even though I am off to another hotel I will be coming back to book spa treatments as they are top notch! Well done team - missing you all already but will return. Keep up the good work.

The staff were excellent. Super helpful and friendly. Our room was great and we got an upgrade. However it all felt very tired. The food was definitely below what we would expect and a bit of a bun fight in the restaurant. It served its purpose for the 4 night stay but I doubt we will be returning.

Good

Excellent à tous points de vue. Grande qualité de service avec du personnel ultra motivé. Restauration: nourriture variée, goûteuse. Situation : excellente, à mi-chemin à pied par la plage entre la médina de Hammamet et la marina de Yasmine Hammamet. Exceptionnel.

Tout était parfait

Séjour en famille, plein d'activités, les prestations sont de qualité.

Personnel à l'écoute et réactif

It was a wonderful experience, thanks for all the stuff.

Très satisfaisant notamment au niveau de la thalasso chapeau bas à l’endroit de Mr Aïssa et son équipe et mes vifs remerciements à l’ensemble du personnel . Bonne continuation !

Le restaurant est super l emplacement de l hôtel et les chambres confortables

2 star hotel, cant consider as 5 star. The quality is bad

La camey

Chambre propre, personnel très courtois.

The stay was nit good initially. We were promised an upgrade and instead received a downgrade to one room and room view. Towels and gowns were ripped and stained. Bad smell in bathroom. Mugs and cups not provided for 3rd resident. When we asked, a dirty mug was delivered. There was a spark from the socket when we tried to charge our device. They ran out of slippers. Breakfast was bland. Room service was poor with uncooked potato chips, bland food and garlic skin in the pasta. Spa masseuse refused to deliver a massage despite us paying for it. Poor quality toilet paper. Only one room key given initially. It took a lot of complaining and escalating for them to change our rooms.

Nous avons passé un excellent séjour. Accueil remarquable Literie de bonne qualité. Restauration excellente. Jolie plage de sable fin.. Animations journalières et nocturnes de qualité

Good overall

Nell’ insieme è stato un soggiorno molto rilassante con ampia scelta nei ristoranti siamo rimasti un po delusi del ristorante italiano che di italiano aveva poco ma che ci vuoi fare stiamo sempre in Tunisia e non si può pretendere troppo Eccezionale la SPA grande pulita ben organizzata con personale professionale e ben preparato è una location che consiglierei sicuramente

The staff and food were the best elements of the trip. The staff were unfailingly helpful and friendly. The food was excellent and good to see Tunisian options available. Some parts of the hotel in need of refurbishment and are looking very tired. Our bungalow room has loose curtain rails, loose soap dispensers, little holes in the curtains and the minibar fridge was rusty - not what you expect from 5* accommodation.

Nothing unique, restaurant was nice, buffet was laid out very well and staff very nice, not all speak english, so there was some issues with languages. Bed was nice, room had ussues, especially air conditioner, but we mived the bed to the middle of the room to sleep somewhat cool.