Marie's Royale Hotel

It’s not a hotel it’s a jail noting service and stilling stuff no law dangerous zero deftly no breakfast no anything just they ask you money with no service it’s horrible

Extra clean, good customer care service

Excellent client service. Very friendly staff, clean hotel, perfect for a business stay

The hotel should invest in extra remote controls for the A/C units. Sharing one remote among all of the hotel guests is not practical.

Positives: friendly, helpful staff. Very clean overall, including the communal areas and rooms. Nice restaurant, lovely (vegetarian) breakfast. Plenty of eating places in the area. The city centre can be reached in 20-30 minutes, depending on the transport. Negatives: it can be a little bit noisy, especially during the weekend, as there are a few clubs in the area. If you are a light sleeper like me, I recommend to use earplugs.

My stay did not start well - the Hotel overbooked. Despite a confirmed booking that they acknowledged, they were full, so they moved me to their “sister” establishment, BK Suites Hotel, into a greatly inferior room (the list of issues is too long to describe). After a terrible night I complained to management. After getting back that evening (to an un-serviced room), at close to 9pm, they invited me to move into Marie’s itself, where a room had apparently become available. I as upgraded to a suite which was luxurious in contrast to the previous night’s. I could quibble about small things, but the room was comfortable and the WiFi good. There were however 3 problems. 1. There was no hot water - I could choose cold and colder; apparently this is due to solar heating that could not cope with the hotel being full. 2. The A/C had no remote. Staff came to set it to the right temperature but said there was only one remote in the hotel so they couldn’t leave it with me - I should call them, but when it went off and would not go back on at about 2am I did not feel like calling! The next night they gave me a remote but I discovered too late - when the A/C went off again - that the batteries were flat and I could not get it re-set. 3. The biggest issue was not the hotel’s fault - noise. Music blasted from a nearby nightclub till 3-4am and a call to prayer broadcast at similar volume from a nearby masjid at ~5.40am made for poor sleep on both nights. But staff were very friendly.

The Marie's Royal Hotel great value for money. It is located in a decent place, easily accessible from the airport or down town. The property touches the main road but the hotel itself is set a little back making it very quiet even during heavy traffic times. The staff are polite and professional, the rooms are clean and the breakfast hearty. Their WiFi is not only is free but works and is quite fast. TV is a slight problem as their are only 3-4 channels available at any given time.

Nice and homely hotel!

This is a nice hotel with very service minded staff.

Good hotel with exelent staff

Dem Hotel verzeiht man seine gelegentlichen Stromausfälle (Power-Pack nicht vergessen)! Die Mitarbeiter sind sehr zuvorkommend, Wünsche werden sofort erfüllt.

従業員のサービスは良好。 ただレストランでオーダーを取ってから料理が出てこないので、ボーイに聞いたらコックが外出して料理を作れないそうです。お昼の１時３０分ぐらいの時間帯。 夜間部屋で蚊が飛んでいる。足を一か所刺された。 マラリヤが怖かった。 対策が必要に感じた。 クレジットカードが使えない。 レストランで部屋にサインで利用できない。

Mam bardzo mieszane odczucia po moim pobycie w tym hotelu. Generalnie obiekt jest w miarę. Jednak mieszkałem 8 nocy. Zapłaciłem za pokój z podwójnym łóżkiem 28m2 z lodówką. Przez 5 nocy dostałem pokój ok 8m2 bez lodówki z pojedynczym łóżkiem. Jak się upominałem o zmianę sugerowano bym zapłacił po 60USD za dobę do pokoju, który mi się należał. Po interwencji po 5 nocach zmieniono mi na dobry pokój właściwy. Żadnych wytłumaczeń nic. To główny powód tak niskiej oceny. OGÓLNIE: PLUSY(+): Nie zła lokalizacja, uprzejmy personel choć dość leniwy w spełnianiu próśb gości, naprawdę dobra kuchnia smaczne posiłki duże porcje, codzienne dokładne i sumienne sprzątanie pokoi MINUSY(-) -Śniadanie - dramatyczne codziennie frytki i jako na miękko lub sadzone do zamówienia wychodziłem głodny -Brak lodówki w pokoju (miała być) -Brak pilota do klimatyzacji raz ustawionej nie można było zmienić -Stan techniczny - dostateczny urwana klamka do toalety

Godt og enkelt hotel. Rent og fint og service personale var rigtig godt.

Good enough. No complaints. Room was clean and comfortable.

Beware of "City View" room. While the view is fine, you're on the side of the hotel where the call to prayers will make you jump out of your skin it's so darn loud. This occurs 5x per day and the first one when I was there was at 5:40 am every morning. There is also significant noise from the very busy road late into the night. If you are ever bothered by sound, you're going to need really good earplugs (which I have) - and the call to prayer will still come through loud and clear. Otherwise the hotel was OK. The room was clean and quite large. The shower did get plenty warm, but like many places had very little water pressure. They could improve the situation by providing a large bucket for collecting enough water and bowl for pouring over your body to bathe (as done in Nigeria). Hotel specific complaints are that the Wifi didn't work either in the room or in the common area (not the end of the world) and the restaurant food was pretty darn bad. Yet I was advised against walking anywhere, so eating was a definite issue. If I ever come back for another safari, I will not stay in Kampala. This city has the worst air pollution of anyplace I've ever gone, including Beijing. Entebbe is quite a bit better in that regard.

Was ok. peaceful and relaxing. Very neat interior, well kept. But poor breakfast with very limited selection. Very great, courteous and helpful staff

Communication Impossible .Si vous parle pas l'anglais.Mais c'est très bien pour des gens qui parle anglais Je recommande

It was a great experience of staying at Marie's Royal. Rooms are big, clean and comfortable with balcony. Good restaurant, helpful staff. I would recommend.