21c Museum Hotel Cincinnati

Valets were nice and friendly. Restaurant servers could use some smiles. Our bed was comfortable and bathroom was nice and roomy. Refrigerator didn’t work and the coffee maker was extremely loud and annoying. Area around the hotel was nice and we enjoyed restaurants near by.

What once was an excellent property (the museum collection is still a bonus) seems to be a bit rundown. Rooms seemed worn and in need of attention. Bathroom fixtures were loose and falling apart. I was expect much more since they were recently closed for renovations. They did what I hate the most when booking 3rd party. Stuck me in a handicap room when clearly the facility had other unoccupied rooms. Maybe better rooms are saved for direct bookings.

Very comfy beds, around several good restaurants. Very good customer service, the first room had an awful smell and they switched us with no problems, they were very nice about it.

Bed was very uncomfortable, carpet looked dirty or dingy. The lobby had a sewer smell.

For $597.00 per night , they didn’t have a tv in the bedroom, the bedroom was so dark it was hard to see with lights!! Room service was nonexistent, closed at 9 and out of anything we wanted , the bar couldn’t mix a basic raspberry martini , didn’t have basic common liquors, the coffee was so light we had to order espresso just to make it taste like coffee , it took them 4 tries just to get sugar and by then coffee was cold, bathtub stopper was disgusting and didn’t work, refrigerator had a note on it that it didn’t cool but yet they didn’t bring one that does, we asked for a late check out before we had experienced the horrible conditions and ended up leaving early and they still charged extra for the the two hours late check out that we didn’t use . It was obviously evident that management never goes into routine checks to make sure the facility is up to standards. The room was so dark that it was impossible to see if the carpet was dirty or just dark , the hair dryer made a horrible loud electrical contact noise no matter which plug we tried to use . We tried to use Their coffee machine station but it had two pods even though there was room for four and no stir sticks and the coffee from room service was a worse option as stated before . This is the third try to stay at 21c in different cities with no standout performances but this stay was the worst ever and Motel 6 would have topped them . This the the only time I have rated hotels but I felt a need for guests to know.

The restaurant was amazing, especially Morgan, and all the front desk staff were very patient and helpful!

This was such a cool hotel! It was neat to walk around the hotel and see all the art, and the food was excellent. Easy to hop off the highway and stay for the night. 10/10 recommend

Amazing hotel, very clean and modern! I loved having access to the art gallery on the 2nd and 3rd floor. The location was perfect, there was live entertainment at the fountain everyday and the people were so nice! This will be our go to hotel whenever visiting Cincinnati! 10/10 ❤️

Beautiful!

Great beds and great bath products!

All employees I encountered were wonderful!

Relaxing and clean

Very nice & relaxing rooms

We LOVE 21C Museum hotel! The rooms are very comfortable and well decorated. The staff is welcoming, and the gallery is always beautiful!

Not clean, staff was not the most helpful

Staying right within an art museum was wonderful.

Restaurant, pleasant friendly front desk and housekeeping staff

The gallery spaces in the hotel offered an amazing modern art collection! We found visual interest around every corner which made it a memorable stay. The staff is super friendly and welcoming and the room was clean, quiet, and comfortable. My only complaint was the snoring, but I brought him with me.

Service was great

Always a perfect experience!