Austin Marriott Downtown

Great location!!!

Property and hotel is very pretty, I had the air and lights go out in the middle of the night and they didnt come back on. I was bummed that i was not able to receive any sort of refund because i booked through a 3rd part.

Leaning against the wall and part of the wall fell on my foot

Great hotel

Overall, the stay was OK. The place is clean. The bar & lobby area was nice. As a member, I was offered an upgrade to a corner King room (instead of 2 queens) to which the receptionist said "it's a suite". So I expected a suite, meaning there is a separate seating area. Turns out this wasn't the case. It's a room with a small long chair right next to the bed. There is a door between the bed area and the bathroom area, that's it. The pool was cloudy; it didn't look dirty like there was trash, but the water was cloudy. The pool bar (Zanzibar) was OK; food and drinks were good but it was hard to find the server. We ordered room service (brunch) the next day. I expected it to be on real china (plates and silverware), but our brunch was packed in styrofoam containers and drinks in plastic cups, all carried to us in a paper bag (with 1 set of plasticware when I specified there were 2 people). I mean, I could have just walked downstairs and picked up the food myself and spared us the service charge tips. Valet was the only parking option for $65/day. Upon our departure, we texted the number to request for our car as usual. 30 minutes went by (we just assumed they were busy) and still no car. The valet desk didn't know about our request when we asked (showed the text message), saying their system has been acting up all morning. The receptionist mentioned nothing when we checked out. I walked over to the reception and told them about the incident and noted that perhaps they sho

Excellent

Great downtown location for a quick work trip. Bed was comfortable, needed a few more amenities within the room. But was a good stay overall.

Great hotel. Great staff. Easy valet

A valet rep misrepresented the hotel exclaiming that it was a valet-only hotel, only for me to realize there was a parking garage under the hotel after I checked in. Other than this, the property was exceptional, save the immediate area around it.

Staff were super friendly room was nice a lot of perks will book her again

Next to convention center where I needed to be for the weekend. Walk around the c9rner and i was there. Unfortunately the hot water ran out the forst night. Other than that great stay.

food is very limited option

Excellent service at the front desk & valet. There was significant traffic due to a marathon and the valet department was out directing traffic! Above & beyond effort. Room was clean and well appointed. Overall would recommend.

Would highly recommend

Was not happy with the room Amenties, Room did not have micrwave, fridge, and internet to use. the free internet provided sucks, not able use it, cost extra money to upgrade to use internet, you pay $300-$400 a night to big name hotel and get nothing no complimentry breakfast either

This hotel is in the perfect location. Easy access to all of Austin’s great life.

This was a tough rating. To be completely frank, so much of the experience was great. We had an amazing lake view room. The service was nice, friendly staff, good restaurant etc. but the rating is for me based on my night sleep. It was pretty darn terrible. There was a strange knocking coming from the AC unit or from somewhere close to it. It was loud and constant. The noise sounded like the cadence of a machine gun. It would sound for about 10 to 20 seconds for what seemed like every hour throughout the night/early morning completely waking me up. I would finally fall asleep and bam the noise would return. I wanted to many time call but I kept hoping it was a pluming sound that would eventually stop. While checking out I was asked how the stay was and I was completely honest with the front desk associate. She advised me that she was sorry and that someone would contact me. A few hours later I received a text from someone named Garrett apologizing about the situation. He stated that if I wanted to speak further about it we could but when I responded he stop texting. Never got one more word back. The whole conversation seemed pretty wasted and

Great stay, with good food. Comfortable beds, and nice view on 30th floor.

The most important thing to us at a hotel is a good night's sleep. Every 30 minutes throughout the entire night, there was a terrible rattling noise in the room that would wake us up. We had an awful night's sleep and left early the next morning to drive back home. The hotel couldn't do anything about it because we purchased the room through Expedia. Purchasing through Expedia was not a good choice because we paid a lot of money and they couldn't reimburse or compensate for a bad experience.

We were in Austin for New Year’s Eve. The property was centrally located and walkable to shopping and restaurants at SoCo and we were a few minutes walk from the fireworks celebration over Lady Bird Lake. The entire staff was friendly and accommodating. Breakfast (have the biscuits) was wonderful!