Best Western Galleria Inn & Suites

Room was nice and the beds were comfy/clean. The bathroom could use some upgrading. There were water marks and shelving looks about falling down

The AC was broke in my room could not get a refund or a fan was told I can get 20% off will not be coming back

Overall Very Good

We were assigned a room with several issues: the toilet was not functioning, the closet door wouldn't close, and there was no lock on the bathroom door. I brought these concerns to the reception, where an older lady responded dismissively, saying, "The maintenance guy is gone, and it's not possible to have everything perfect in the room." Fortunately, a helpful and professional Indian staff member arrived and promptly moved us to a different room that was in excellent condition. His assistance was greatly appreciated, especially compared to the reception staff, whose lack of professionalism and customer service skills was evident. Although the property is somewhat old, it is maintained in an acceptable condition.

Our room 252 smelled like Smoke and make us feel sick The other room 240 also Smelled like Smoke and We had No Towels for $660 We should of had the Best

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Toilet ran and self-flushed for three nights. I notified them twice the first day after it started but whatever they did did not fix the problem. Then they were very attentive to the issue. Now It only re-flushed/refilled every hour instead of 10 minutes. The bed in #138 has a massive depression on the right side and needs to be replaced. Showers are powerful. At checkin the front desk lady said I was rude when I asked her twice if the rooms smelled like smoke. Hey, I want to know! Rooms smelt a bit of smoke. I wasn't going to deal with her again so I put up with it. Price was good. Would I stay there again? Only if I was broke.

I liked the gym(24hr) and the pool. Place was nice but I didn't care for the surrounding location. Good for the value..I wud stay again.

Dated small room. Doors don’t close without using some force, so loud banging through the nite. Breakfast was the usual fare although not done very well. Area around the motel was pretty depressed.

Disappointing cuz the pool wasn’t open but stayed just the one nite … it’s just okay …. Next day we went to another hotel with a pool and I was very happy!

we had two rooms, The bathroom electrical in both were substandard. No light cover or working Light over the bathroom sink, The second bedroom had a ceiling light falling our of the shower area, making it unusable. both rooms were TIGHT on space. If we had the time to babysit getting it taking care of we would have made a request at the time, But our time table was spoken for. We booked Best Western as we have been pleased in the past, doubtful I will try again. And we advised friends staying in that area to stay away.

The property is older so dont expect a more modern hotel, but it was quiet and served its purpose and breakfast is standard. Check in was smooth and the front desk lady was very nice. The only thing was no microwave in the room even though it was advertised as such, although im sure if i said something they would have fixed the issue.

Friendly staff, small but clean and quiet rooms. Good sleep and basic, clean bathroom. Breakfast was also basic and uninspired, coffee was not Starbucks and the gym was poor. Very few weights and broken equipment. Also, pool opened too late for an early summer swim.

The main light flickered. The bathroom would not turn off. Light did not work. It was loud and door was not secure.

Stains on hall carpet, room carpet. Stains on bed cover and couch. Toilet had sewer smell. Shower was fantastic. Bathroom tile floor very clean. Staff very helpful.

Not bad for the price. Decent hotel. I would stay again

The staff were all very helpful and friendly. The hotel was kept clean. The bed was comfortable. There didnt seem to be an exhaust fan in bathroom. The curtain that covers the window doesnt completely keep the light out of the room. I was thankful I had packed an eye mask.

Very clean rooms very nice staff

Jackie at the front desk was very friendly and helpful

The property is old and dated but the staff is very friendly and helpful! Conveniently located close to Highmark stadium and downtown Buffalo!