Best Western University Inn Santa Clara

Good

Stayed for work for a week.Good breakfast.Nice pool.Kind staff.

The staff were friendly. The tv didn't work well (the picture was less thana quarter the sizeof the screen) and the bath towels were terrible - stained, small and very old. The shower had calcium build up so the water flow was somewhat blocked. The guests above us stomped about afyer midnight, but that's not the fault of the hotel.

Good service and value

1. 床太軟會塌陷、2. 寄存的行李居然只是隨意放置在大廳，櫃檯人員表示完全不負保管之責任．

Great for a stop. Our only concern was with the noise from the parking lot, construction workers leaving early and letting their trucks run for 30 minutes. Friendly staff.

Generally speaking, the hotel is clean and quiet.

Good midrange motel exceptionally convenient to SJC. Clean, comfortable and quiet. Free parking and basic breakfast included. Pool onsite would be nice in hot westher

Easy to access and in a good area.

Nice and clean. Fairly recently updated rooms. No carpet which is a huge plus.

Great customer service. Shopping and food just down the road. Near airport.

Friendly staff, delicious breakfast, clean and safe room. Quiet. 😃

The rooms are really rundown and the place is understaffed. There is no manager on duty and no one else available. The first room #4 I was the key pad on the door didn't work, after them giving me 3 different keys to try again, it only opened with the Master Key. The second room #5 they gave me the air conditioning stopped working in the middle of the night and there were no screens on the windows. It was hot, and loud and noisy without the air on. The next night I requested help with the air conditioning to see if they could show me how it works but they said they couldn't do anything about it because there was no one else but the front desk person. The night staff person was lovely but couldn't leave her post to help so she changed my room. I changed rooms ( which was a hassle) but the bathtub didn't drain. . The day staff person should not be in the hospitality business. She has an attitude and does not know how to effectively handle issues that arise. She was unkind and not helpful at all. I have asked for a refund.

the vibe was weird when I checked in

Unacceptable Security & Poor Customer Service I had a terrible experience at this hotel. I checked in around 6 PM, and shortly after, my daughter and I went out for dinner. When we returned, I realized that the door to our room wasn’t locking properly, leaving our room completely accessible to anyone from the street. Concerned for our safety, I immediately informed the front desk. The response I got was that "someone would probably come to fix it," and I was told to wait inside the room. Feeling unsafe, I had to call a friend to stay with us while we waited. It took five hours—until 11 PM—for someone to finally arrive and attempt to fix the lock. At that point, I was completely exhausted, so I was relieved when it seemed like the issue was resolved. However, at 5 AM, when my friend left, I realized that the door lock was once again not working. I was supposed to check out at 11 AM, but due to the security risk and my tight schedule, I had no choice but to pack up all my belongings, load them into my car, and check out at 7 AM. I informed the front desk again, but at that point, my frustration had already peaked. This experience was completely unacceptable. A properly functioning door lock is a basic expectation at any hotel. The lack of urgency in addressing such a serious security concern left me feeling unsafe the entire night. I will not be returning to this hotel, and I would strongly advise others to think twice before staying here.

No variety of breakfast

Good value for the money. Plumping in the shower was suspect.

Hotel is so close to the San Jise Airport and convenient to anywhere you're traveling in the Silicone Valley

The TV did not work and after the front desk clerk tried to fix it, we were moved to another room. This was a slight inconvenience as we'd already unpacked. Coil boxspring was odd and a little noisy but we must have gotten used to it. The mattress was comfortable. The washclothes looked worn, these should all be replaced. Breakfast was ok. Given all of this, i would stay here again as it was a quiet place to rest.

Very good!