Candlewood Suites DALLAS-FRISCO NW TOYOTA CTR by IHG

They don’t show my reservation to check in

Easy, accessible location. Nice and quiet and a clean room.

Good

3 day stay and no cleaning. Not a fan of that

The best part about this location was definitely the staff. They were friendly, responsive, and tried to help where they could. Unfortunately, the room itself was a big letdown. The moment we walked in, there was a strong mold and mildew smell, especially coming from the AC vents. When we put our nose close to the vent, it had a sour, rancid stench that was impossible to ignore. What made it more frustrating is that our family members had a separate room and their AC had no odor at all, so this was clearly an issue with our specific room. We mentioned it to the front desk right away, and to their credit, they came up and sprayed a fresh scent inside the AC filter. While it helped mask the smell for a short time, it was more of a temporary cover-up than a fix. This isn’t on the front desk staff, they did what they could. The real issue is with whoever handles the cleaning and maintenance. There’s simply no way they could clean that room and not notice such a strong, unpleasant odor. Luckily, we only needed the room for sleeping since we were out running errands all day. Still, it’s disappointing to pay for a space that wasn’t properly maintained. With better attention to cleanliness and maintenance, this place could match the quality of its staff.

The staff is great!

A

Great

Exceeded expectations

Room was good

Nice staff, clean rooms

La alfombra del piso toda mojada, un olor a humedad malísimo

On booking it said feww bereakfast, but there was no breakfast, I had to pay for each item and buy it. I checked out the very next day.

Excelente experiancia especialmente de Flavia muchas gracias

Nice

Nice rooms very well laid out. Negative is dirty bathroom. Hair on floor and towels.

Nice place however shares pool with hotel next door and your food delivery usually get messed up and sent there instead. However the hotel was clean offers free laundry workout room close to lots of things

Clean and friendly

Although staff didn't "look" professional, the lady who checked us in was extremely nice, helpful, and wanting to accommodate us for our trip. Although it's not necessarily pool weather yet, it wasn't very clean and there was lots of confetti from the holiday prior celebration all over the ground in that area. Other than the cold pool and dirty pool area, the rest of the hotel was nice. Really liked the check-in lady. Check-out lady didn't have much personality.

In between homes