Clarion Pointe Research Triangle Park Durham

I am writing to formally document my extremely disappointing experience during my recent stay at the Clarion Hotel in Chapel Hill, North Carolina on [date]. Upon entering my assigned room, I immediately noticed several concerning issues: All pillows were missing from the bed No towels were provided in the bathroom The toilet seat was left up, suggesting inadequate cleaning Due to time constraints (I needed to quickly change for a graduation ceremony), I was forced to enter an unoccupied room down the hall to obtain necessary items. This should never be necessary at a reputable hotel. The true extent of the room's deplorable condition became apparent when I returned late that evening. The bathroom was in an unacceptable state: Visible mold and mildew on the shower ceiling Dirt and unidentified fluid stains on multiple surfaces including: Bathroom walls Hairdryer Bathtub Various other bathroom surfaces I documented these conditions with photos and video the following morning and reported the issues to the front desk, requesting appropriate compensation and manager contact. I was informed the manager would be unavailable until 1-3 PM, well after the 11 AM checkout time and my scheduled attendance at another graduation ceremony at noon. Upon checkout, I was offered only a $45 refund, which is grossly inadequate given the severity of the issues encountered. A full or at minimum 50% refund would be reasonable for the substandard accommodations. Traveler for 6 decades.

Outstanding

Terrible experience. Had bed bugs for the first time in my life. Wouldn’t recommend.

Comfortable beds and the man at the front desk was super nice

Rooms smelled not fresh. No USB connections in room. Appeared out of date.

It's an older hotel but it was convenient to where we were going in the area. Check in was easy. Staff friendly.

The room we were given, door did not close correctly. The front desk gave another couple that checked in right before us, the same room so they were able to just walk in using the same room key. We all went to the front desk to straighten things out but they didn’t apologize about it. They said they were going to call maintenance about the door and that they knew about it already. We got a different room witch the bath tube did not work. Very, very, very bad experience!!!! Never again.

Nice property

Nice beds for the price

Filthy. We had three rooms for a college event. All of the rooms were smelly: fish/ dog / cigarette smell all rolled into one. I went out and bought air freshener. The bathroom had splashes of brown on the walls. Feces? Food?? Rusty sink and bathtub. The light switches had visible dirt on them. Toilet ran all night. Broken stand up lamp. There was no blanket on one bed in my room. The tables in the buffet area were dirty. There was staff lounging around on their phones in the lobby. The elevator had a dirty floor with food crumbs as well. Sketchy people smoking pot at the front door. Sketchy cars in the parking lot. Seems to be a flop house for otherwise homeless people who are living there. I just pray I did not bring bed begs home. I complained to the front desk and they offered me air freshener and gave me a blanket for my bed. You do not want to stay here!

This place needs a deep cleaning and immediate repairs. There were random stains all over the walls and headboard. The price I paid is not what I got in return.

Very easy and friendly check-in. Clean and quiet. Due to a handicapped guest we requested a first floor room and they made it happen on a busy day.

Has an odor but overall the hotel is well kept

Terrific staff

Old. Awful smell

My family and I stayed in two different rooms for a weekend trip to the area for a local college graduation. The employees of the hotel were all very kind. From the front desk, to the housekeeping staff and the kitchen staff. Very helpful and welcoming. Unfortunately, the condition of our bedrooms was deplorable. Both separate rooms were so dirty. There was a used bar of soap in our shower. Trash on the floor. Hairs on beds, dirty tub, smelly rooms, pictures in the rooms had streaks of some substance on them almost like spills and have not been cleaned. We didn’t even shower the whole weekend bc we didn’t want to get in the shower. Couldn’t check out fast enough. There needs to be some sort of quality control to make sure that these rooms are up to par. The cost per night for one of the rooms because it was booked two weeks prior, was over $250 per night. It was really hard to think about the cost of $500 for two nights and such conditions. We would have asked for another room, but with two already being this dirty, what was the point and we would have gone to another hotel had their been availability, but with it being graduation weekend, we knew there were no other options.

Everything was fine except for having trouble with the toilet flushing. Couldn’t get it to flush. When I flushed it right before leaving it overflowed and flooded the bathroom.

It was a very good value

It look like vomit was in the bathroom sink. It smells like Marijuana in the building. The hotel is old with no upgrades. I never stay there again.

hotel is very old and there was mold on the ceiling ties. shower needs to be renovated. bedding was clean though. breakfast in the morning was limited compared to other Comfort Inns we have stayed in. Given the price, this was not worth the stay because of cleanliness issues