Comfort Inn & Suites Hamilton Place

To start the clerk had a Soviet socialist pin on. As veteran not happy about doing business that supports socialism. Second the property had musky smell. Not dirty but like it stays wet. Second it doesn’t look like it has been updated since the it was built. The carpet in the room was worn and had a horrible patch job. I don’t believe it is worth the $100+ a night rate.

Bugs were found in my bed. I had to get a new room.

In need of lot of repairs. The beds felt like straight mattress springs. They were so uncomfortable. The breakfast was sufficient.

Very nice room staff was friendly and accomadating

I work at a hotel so the front desk is the most important experience and the front desk clerk really was such a wonderful lady, she opened her arms to this hotel with a huge smile ,just was trying to get away and really enjoyed myself and will definitely stay again

In the room we were initially given, one of the bed frames was broken so severely that when my 40 lb 5 year old sat on the foot of the bed it very nearly touched the floor. The staff member at the front desk was very helpful and quickly moved us to another room. It was in its own state of disrepair (pictures attached) but at least the beds were sleepable. The pool was relatively clean and the area around the hotel had a lot to offer but I felt that the room was overpriced for the overall condition of the property

The bthrm had black mold, dripped all night. Room poor condition, peeling paint, smell, not enough pillows. We needed it just for 1 night so it served purpose but would not stay there again. Not worth the fee!

The lady at the desk was very nice. The hotel is in terrible shape. Wall paper everywhere is bubbled up and falling off. The carpet in the hallways is so old and rolling up everywhere. The breakfast was not good. Also the space for the breakfast is too tight. You can't get to anything if there are just a few people in there. The ceiling in the shower looked moldy with some paint trying to cover it up. The carpet in the room was sticky and felt slightly damp. The air condtitioner was awful. Stayed hot the whole time. But here is the kicker. On my last night there, we came back to the room from being out and there was a knife on the bathroom counter. I have no idea where it came from. It wasnt ours and it wasnt there when we went out. We decided it was time to go ahead and check out that night instead of the next morning. I showed a picture of it to the lady at the desk but she seemed new and didn't know what to do. I definitely will stay somewhere else next time. I tried to upload a picture of the knife but it won't let me.

Mold in showers; required cancellation and finding a new hotel at the last minute. That said, Expedia did the right thing after several calls and hours on the phone with Customer Service.

It was great

Room door didn't shut correctly nor did the bathroom door. No sheets for pullout bed. Check in clerk was nice and professional, able to get rooms close together despite last minute reservation. Checkout was good as well. Breakfast was good and clean. Hotel is older and definitely not worth the money we spent for a night but beds were comfortable and we're on the road again!

I would not plan to stay there again

I expected more from a $130+ a night hotel. It was severely outdated, our room smelled like mildew, and the breakfast was minimal. We considered going to a different hotel all together but our stay was non-refundable. Don’t let the pictures fool you. This hotel is way past due for a complete remodel. Would not recommend.

Nothing particurlary unique

The location of the hotel was convenient. The size of the room was good. Enjoyed the free breakfast. The hotel has aged and could use some updating. Some areas of the hotel looked unclean. In the room there were holes in the wall where pictures once hung and one of the curtain panels was missing. The curtain panel that was there was not hung properly. Some light bulbs in the bathroom were out. So bathroom was not well lighted. This was reported but nothing was done.

My family love the stay.

Staff very nice and helpful, clean facility, spacious room. Room could use a little updating. Overall a very good place to stay.

It was OK-nothing special.

Another bad review for a bad hotel. Don't ever stay here. Stayed for only 1 night and when we were readly to leave at 7:30 a.m. the only elevator was broken. My husband (72) and I (77) were on the 4th floor. I called down to the front desk and asked for assistance in taking luggage and aiding me (stairs are dangerous for me) down the 3 levels. Front desk said that they had called for an elevator repair person but did not know when the elevator would be repaired (it was a Saturday morning). I was also told that the hotel did not have anyone that could help us with our luggage. I called 911 and was told that they would only respond to help us if it was an actual medical emergency (so 911 in Chattanooga is worthless for seniors in distress). My husband eventually made 7 trips up and down the stairs with the final trip assisting me. I thought the poor guy was going to have a heart attack. Later when I called Hotel.com to see if I could get some of what I paid back, the assistant manager at the Comfort Inn told the Hotel.com representative that the malfunction was due to an earthquake that happened that day. We tried to leave at 7:30 a.m. and the earthquake occured at 9:04 a.m. I was still in the room at 9:04 and didn't feel a thing. The earthquake occurred in Knoxville not Chattanooga. We departed the hotel between 9:30 and 9:45 a.m. So this hotel won't even take accountability.

The employees were friendly and helpful but the rooms need updated. The carpets were gross and while the bathroom was adequately clean, it was not in great shape.