Comfort Inn & Suites Sacramento - University Area

Too many shady characters in and around hotel. Not a great area.

I was disappointed because I booked this hotel specifically for the pool/hot tub and feee breakfast combo as my 3 kids and I were breaking up a long trip from SoCal to Central Oregon. The pool was cloudy and cold and the hot tub was luke warm. This was something the kids had been looking forward to and it was a big disappointment. I was also underwhelmed with the breakfast choices, but that wasn’t as big a deal as the pool/hot tub. When I spoke to the front desk lady about the hot tub she was very dismissive. I’m not as forceful as my husband (he wasn’t with us), but you shouldn’t need to be forceful to have your concerns addressed - especially in the hospitality industry.

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The hotel was nice. The room had plenty of space for our family. The breakfast had numerous choices, and the attendant was always refilling them. It has an indoor pool and spa. It is very close to the university.

Nice

The clerk at desk had a hard time finding my and available room.

Great place to stay.

It was good!!

Enjoyed my stay overall!

Property smells clean and appears to be clean. Price is very affordable.

Rooms and lobby look recently remodeled. Staff was very friendly and provide breakfast was good.

Todo perfecto gracias

My room had a smell I couldn’t describe. Overall the room was very clean.

The room was clean, quiet, and the bed was quite comfortable. The gentleman working the night shift was an absolute gem and helped my husband and I start our day with a smile and great hospitality upon check out.

Checked in on 6/21 and front fldesk lady was very friendly and nice. No problems with the check in. Stay was good and decent for what we needed. We used the gym, pool, and hottub. Before turning in for the night I went to the front desk to request a late checkout for the following day and the front desk person asked for what time. I replied with 1pm and she said that was ok. She took my room # down and said she would submit it. I asked if it would be a charge if she replied no.Fast forward to the following morning and I get a knock at the door at 10:58am from house keeping. I informed her that we had a 1 PM check out and she asked if the front desk knew about it and I said yes I requested it last night with her approval. I soon get a call in my room from the front desk to tell me that I could not have a late check out at 1 PM unless I pay a $20. I told her that the front desk clerk the night before said I could have a 1 PM late check out and it would be no charge in her response was she’s new and doesn’t know, this is our policy. I told her that because an employee of the hotel said it was OK. Could I still have the 1 o’clock late check out for no charge and she said no. She wouldn’t even let me finish my question before saying no. So needless to say, I will never stay at another comfort Inn and suites from this point forward. She lost potential business for myself and my athletic teams that I coach coach over $20.

Was a quick stay but was very comfortable and staff was amazing and helpful. My kids also enjoyed their stay, will definetly stay here again when i'm in the area.

The beds were comfy, the room was clean, the staff friendly, and breakfast was a nice bonus.

Clean and look like newly remodeled.

Staff was super friendly was pretty clean, the hot tub and jacuzzi were kind of dirty with hair and chipping. A lot of unhoused people around the front.

Been there several years times. Speaks for itself