Crowne Plaza MELBOURNE-OCEANFRONT by IHG, an IHG Hotel

We had a very enjoyable stay at the Crown Plaza. All the staff were polite and professional and asked how we were doing. The hotel is clean and Longboards food is excellent. Having live bands on the weekend was a major bonus and gave the experience a great vibe. We will come back!

The rooms were a little dated. The pool is nice but was invaded by neighborhood children. They don't check room keeps and no one seems to monitor the users. Restaurant on site looked nice. Music they played was way too loud. I was on the 3rd floor with door closed and it was terrible. Note valet parking is the only option. The website wasn't exactly clear on that point. It did note pay for parking, but waiting for the valet was inconvenient. The beach is right there but they do not provide complimentary chairs or umbrellas.

CUSTOMER SERVICE WAS EXCELLENT

Very friendly staff and beautiful view

Always a great stay.

Great location, nice room great staff

Close to our port

No good

Everyone was great except one older man who was on a power trip at the bar. I keep seeing reviews about the bar staff being rude but no it’s just him.

Great pool, location on the beach and a live band Friday night , Saturday and Sunday. Very roomy suite

We came to Melbourne to take care of my mother-in-law and needed a place to stay. At check-in, The hotel clerks were delightful and gracious. They comped us a couple of free drinks at the bar, and a couple free breakfasts. the room was clean, comfortable and cool, if not a bit spartan. My wife and I stopped for a nightcap every evening, but no matter what time we came in, it seemed like they were closing in five minutes. We stayed for a week, and I never figured out what their practice was for refreshing our towel supply. It was weird. Soiled towels would be removed, but not replaced unless we asked. Water bottles, and coffee were not refreshed unless we asked. Valet parking was fantastic. The mini self serve shop at the front of the hotel was easy to use, although, if you’re buying alcohol, the process is complicated. The pool area was clean and well kept, and access to the beach was easy. Overall, a clean, comfortable place, with nice amenities, but a couple of peculiarities that took the shine off of what should’ve been a nice stay.

I was excited to come back to this hotel because I’ve stayed here previously and had an amazing experience, but the service from the valet to housekeeping was lacking so unfortunately, I felt disappointed.

Nice place to stay and great staff

It was great!

Great for family weekend.

I LOVED it! I was there for a wedding reception amd brunch the following day. My room, with an ocean view, was wonderful. The staff were terrific, the food both at the reception and the restaurant was yummy. I highly recommend the New England Clam chowder with Old Bay Seasoning fries. I soo wish I could've stayed more than two nights!

Room was comfortable. Staff was great. But be aware Expedia is incorrect and there is no free parking on site. It costs $20 a night to valet park.

There were a couple of hiccups we encountered but management handled it well.

I was there for a wedding. I live a mile away. I was just disappointed that my room didn't have any towels when I came in. Also, the next day wasn't cleaned up and some of the bathrooms and outside from the wedding. I also cut my foot on glass. When these things were mentioned to the desk, they were taken care of.

We were intentional about booking here because last year we all met in Florida and it was a fun place to eat and listen to live music. Everything was OK for the first couple of days but I always had the do not disturb sign on and had told the staff I did not need more towels or my garbage emptied or anything like that. They came in anyway took the dirty towels, did not replace a single washcloth or hand towel, and then my pajamas were missing. I told them about this after tearing my room apart looking for them. They called me when I was on my flight home to tell me they were found in a drawer in my room which is absolutely not where I had ever put them as I never used drawers in any hotel - ever. Additionally, I looked in those drawers repeatedly before I left. In my opinion the general manager there was immature regarding dealing with patrons, because he went on about how reliable the staff member was who returned the pajamas instead of believing me that I never ever put clothes in a drawer and know that I did not leave them in any drawer in the room because I had checked the drawers numerous times and found them empty! Totally ruined my experience and I would never ever go back.