DoubleTree by Hilton Utica

Very clean staff nice

Beautiful historical hotel

Very friendly staff and pleasant atmosphere.

I have stayed at this hotel a few times. Never any issues. I will say the elevator could use some updating. Very small and a little warn out. Rooms are great. Always a view of the city and beds and pillows are extremely comfortable. Air conditioner works great. The shower is amazing-hot and lots of water pressure.

Room was spacious and clean, great experience. It did seem quiet and away from any restaurants but we had a car and didn't matter.

Convenient and close to train

Convenient location.

It is a beautiful, historic hotel. Updated and very clean. The staff is great. I have stayed multiple times and have never had a complaint, they are our go to when in the area

Wonderful old Hotel. Stayed here when it was the Utica Hotel. Much better now

Absolutely gorgeous hotel. Will always stay here while in Utica.

Room was huge!

What a great historical hotel. Absolutely beautiful. Comfortable rooms. Friendly staff, safe and spacious parking lot.

Very pretty, amazing beds, walkable to a few eateries and the history!

Called to change my check in day more than a week prior to arriving. Was told that I was all set. Called two days before arrival to confirm this again, again told I was all set. Receive a check in email that morning after getting off the place Upon arrival to the hotel they tell me my room is not available ( there with an entire team for hockey tournament) was unable to stay the first night and had to walk to another hotel with my 7 year old and all of our luggage Did not offer any sort of compensation just an ‘upgraded’ room that they tried to charge me additional for as well Worst hotel experience.

Excellent room, service, and restaurant

My 3rd time there, love it convenience to cafe's you could just walk right in downtown.

Hotel room was not cleaned properly- hair on pillows and under the sheets and on the bathroom floors . The two complimentary water bottles in the room had both been opened and partially emptied but still placed next to clean glasses to be used. The internet was not working for most of the stay. When I went downstairs for coffee around 6:45 am, there was a redolent homeless gentleman raiding the breakfast items and getting coffee as quickly as possible and then leaving after having stuffing everything in his giant backpack with a cardboard “homeless” sign also sticking out the back of it. (Honestly, I’m all for feeding those in need but it made me like the premises were not even close to secure— there was not a staff member in sight to witness this happening in the main lobby). As for the front desk, it was a) not staffed with anyone or b) staffed with someone who basically couldn’t be bothered to deal with the guests. I asked him about any recommended restaurants within walking distance and he curtly told me to google some options. Not expecting concierge service but a minimal, cordial conversation didn’t seem unreasonable, especially as google directed me to a closed pizzeria on a dark street nearby. The lobby was nice though. A beautiful staircase. It’s clearly located in an historic building which has a lovely exterior. And it’s within walking distance to a nice cafe called Knead to Eat. It’s also very close to the Nexus Center which was very convenient.

Nice hotel

Room was great as usual. Problem is other guests making noise at 3am one night and 4am the next. Front desk did quiet them down, but only after we called. Also TV screens went on in the middle of the night.

Staff did not clean our room, make beds, remove garbage, or refill coffee. Desk said they were very busy that day.