Econo Lodge Richmond

Great

It was fair

Kinda run down but still decently sanitary 6/10

Surprisingly clean and comfortable.

Heat was not working properly.

Checking was quick, been driving all day and night. So the quick check in was really a plus, cause i was about to fall like a log.

They could provide towels that are not too old.

I was driving from NJ to FL and the traffic was horrible so I stopped at this hotel. I thank the gentleman that checked me in and my room is really lovely and clean.

This hotel is in walking distance to restaurants.

I recently had a very disappointing experience. I made a reservation through a third-party website and, in a rush, accidentally booked a smoking room for two nights. Upon arrival, I realized the mistake and approached the front desk to see if it could be corrected. Unfortunately, the customer service was incredibly poor. Gail Patel, who is supposed to be the owner of the place, was completely unhelpful. When I explained the situation and requested a variation of the reservation, he was very closed-minded and dismissive. He offered to charge me an additional $25 per night to switch from the smoking room to a non-smoking room, which I was willing to accept, but he refused to cancel the second day that was booked by mistake. I eventually offered to pay more for one night, but he was unwilling to to do anything. Despite my efforts to come to an arrangement, he remained uncooperative. Ultimately, I decided not to stay due to the lack of customer care. To make matters worse, the lobby was dirty and cluttered with a lot of stuff around, which is not very professional. This is not the kind of service one expects from a hotel. Good customer service and cleanliness are essential, especially in the hospitality industry, and this experience left a very bad impression. I am extremely disappointed.

Price

For the price the place was nice the area is not the best

Towels were old and worn.

It was a rather old property. The bathrooms have old stains on the walls and did not look clean. Towels are thin and only provided 2 of them. There is a Waffle House across the street so that was convenient for breakfast. It was ok for one night but I wouldn’t want to stay any longer than that.

Serviettes sales

I th

Needs big spraying

The room was disgusting, holes in the walls, floor rotting, in order to lay down i wiped everything down with bleach wipes. The iffice chair was broken, and it was not good thankful it was one night. I will not return. Go at your own risk!

Okay but dated. Fairly clean. Average pillows. Good A/C. Only had 1 half roll of toilet paper. Thankfully didn't need more. ;) It is what is. Staff was very nice.

Very seedy part of town...also hasn't been updated in many years