Econo Lodge Rochester I-90 & I-390

The check in on the 11th was great. Very friendly and charming woman helped me. However, in the middle of the night I woke up with a roach on me. I found two additional roaches in the room. What really made me mad was the phone call I got this morning. The clerk on duty said she was unable to process my payment through hotels.com, and I should call them and get them to call the Econo Lodge. I did this. It took 40 minutes. What I can't understand is how there is no back channel between econo lodge and hotels.com. There must be some sort of service agreement between the two. I find it extremely unprofessional to have guests handle a problem between the vendor and the hotel. However, the person I chatted with at Hotels.com was very kind and very efficient.

THE LOCATION IS CONVENIENT.

Room was clean, bed was comfortable.

Hair in the bath tub across the wall and toilet seat. Ac cover broken.

No complaints, everything was good

Bed was comfortable. The property needs updated. Sketchy people hanging out constantly outside of the hotel.

It was convenient and reasonable,thanks.

Room smelled very moldy and I had to sleep with the room widow open. The person at the hotel desk required me to hand him my credit card to be photo copied in order to complete the check in. The property was very run down. There were still covid era signs on the doors requiring guests to be masked in public areas. This just goes to show the lack of property management oversight.

The ice machine looked very dirty. The shower curtain was dirty. And to make things even worse was the fact I complained about the ac being loud but it fail on deaf ears. Not was the ac super load the refrigerator made noise too. I asked for maintenance to do something or to be moved and nothing happened. To make matters worse my key to get in had to be reactivated 3 times because “ it couldn’t be around other cards, phones, or anything.

It’s basic which is ok but the property is quite old and dated. Worst thing is the a/c is just barely better than a fan

The room was dirty especially the bathroom.

Was good experience the only tin they need to address is the air conditioner, it can be loud sometimes and the cooling system improved

First room was horrible. Service was nics they mode us to a different room. First room has mold in the beds and the air-conditioner. Second rolm was okay

E once

This place is cheap so that’s what you should expect your room to reflect.

There’s a place where they used to serve free

The outside looked good as well as the pictures but when I got to my room, it had a horrid smell, the bathroom was gross from the unclean bathroom to the broken sink barely holding on for life. Other tiny things like the vending machine taking my money, with all that being said both front desks lady’s were very kind and accommodating.

No tissues or plastic cups

Front desk, while not rude, was not friendly either. The room smelled slightly of cigarette. The bathroom ceiling had cracks and holes and mold. Pictures attached. The ac was extremely noisy and kept waking me up, the vents on it were broken so I couldn’t redirect the airflow and it was directly blowing on me in bed.

The air conditioner was broken. It was 80 degrees in the room. And there were bugs all over. We had to check out at 2:30 am because we couldn’t stay there.