Embassy Suites by Hilton Los Angeles Downey

Excellent location. Staff was very friendly and helpful. 5 star location. Breakfast was delicious. Definitely recommend.

The hotel was very nice! The rooms were nice as well! The only thing I can complain about is the room service it is horrible! They were only in my room when it was requested and the sheets on the bed were never changed. Same sheets for almost the whole week I was there. We had to request more towels because the ones we had already had been used. When I approached one of the cleaners she told me that she was too busy! I could not believe it.

Staff was accommodating, beautiful property and breakfast was delicious.

I didn't like where my room was positioned (last door on the left next to an exit door). My room didn't feel clean, and I wanted to throw up when I saw how badly stained the mattress to the pull-out sofa bed was (it looked like a crime scene). There was mold and filth around the edges of the tub and the sink was dirty. The room just didn't feel or look clean. I didn't complain because my family and I were on the go from sunup to sundown; otherwise, I would have left. Another thing that made me upset is when housekeeping came banging on my door at 0830 am on my last day there, wanting to clean the room. When I tried asking the housekeeper what she wanted, because checkout wasn't until 11:00, she said "No Ingles", so we called down to the front desk and complained; someone did take care of it right away. The hotel lobby is beautiful, some of the staff was friendly, but I will not be back unless I'm offered a free night in a presidential suite.

This place is filthy. Only maybe good thing is the free breakfast that’s included. But they really should do a deep cleaning and clean those dirty rugs. I had to ask front desk to send someone to clean my room after walking in the first night to dirty smelly sheets. I know it isn’t their fault but would also be nice to place adults that aren’t running around all night at higher floor vs them putting kids above adults. That was very annoying while trying to sleep at night.

Even though we booked our stay for two nights and called ahead to the hotel front desk to confirm that we were booked for two nights and would be a late arrival due to the train we were traveling on was very late so we made sure to call ahead twice and was told not to worry only to arrive and be told by the night auditor that our reservation had been canceled and at 400am on Los Angeles on a Saturday night after a dodgers game everything in the area was sold out.needless to say me and my wife were beyond disappointed.

The front desk staff was not very friendly.

Roaches and the front desk couldn’t care less this hotel has fallen far from the high graces it use to be at and I have stayed here multiple occasions and this time it might be my last

Stayed at this hotel many of times this time was different. The wifi didn't work with the information they gave us. Second there was no ironing board. Third bathtub spicket leaked really bad for the shower so not a lot of pressure going to shower head only into tub. If your going to stay at a decent place you'd expect things to be in order. Let the front desk know everything was the same except wifi no ironing board and bad spicket in the tub. Stay there multiple times this was a disappointment and bad customer service. Never a follow up form front desk to see if things were better.

Clean

Bad experience from the get go, I tried to check in on my stay which I've booked about 2 hours prior, and got their and wasn't able to pull up, after 30 minutes Expedia called them to advise that they had the reservation was good and is Valid, so they had to resend to the Hotel. Something was wrong with their system, as another customer was going through the same issue but with another 3rd party booking. There were several kids looks to be a birthday party coming in out of the pool with no keycards, loud and Ghetto, I had to leave with my niece and nephews to go back to the room. The bathroom, had rotten moldings, bathorrom is smaller then normal Hotels. I've been to Motels with bigger bathrooms. I went to check out the next day, and asked for a printed receipt, and the guy said just drop the key and i should get a receipt by 8am. It is now 3:12 as I write this message . smh

Linda pero habitaciones pequeñaa

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NA

Perfect for a family of 5, very spacious.

Our stay was great! Loved this hotel. Only downfall would be the shower had a strong stench and AC wasn’t that great

Location

We checked in Saturday afternoon and check out that following Tuesday. Not once did we have our room cleaned. Carpet was full of crumbs upon arrival. The pull out bed in the living room had dirty sheets. I had to call front desk after arriving at 10pm to my room on Monday to get clean towels. Elevator had only one working on our side of the building and multiple times took us a good 10 min to get a ride down which many times we used the stairs because we knew it would be redundant to continue waiting.

The breakfast was amazing

They kept taking money out of my account after paying my room. Had to call bank the cancel my debit card which I needed for vacation