Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

The hotel and area were both great! The only complaints I have: The atrium was HOT! No air at all!! My daughter called for a pillow, two days in a row, and I called for her once, no one ever delivered a pillow to her. We would stay again, though!

All very well, the square where the hotel is still not finished, what I do not like is that it says they have parking but you have to pay for it.

This hotel was in a great location! Staff were super friendly, knowledgeable and attentive. Free Happy hour was a nice touch. It had a welcoming vibe. Our room was clean. The pool needed a good vacuum and skim. You may need to share the pool with swim classes but it was roped off nicely with plenty of space for several families to enjoy. The parking was convenient and attached to the building. It was a bit confusing inside to get out and how the set up was. We saw security walking the building several times. We would stay again.

Construction in the hotel. No signage to direct people. Parking overnight in garage, $37! I made a last minute reservation on Expedia 2 hours before my arrival. I realized a mistake on the reservation date when I arrived and had to repurchase a room for that night. No refund available for the mistaken non refundable reservation. No more booking on Expedia.

First of all the check-in was not informative. I was given a different price other than the one I had at the booking. I had to ask for explanation. The front desk told me there was security deposit of $80 for two nights stay which was not included at the booking. I was not told if I watched the movies on the TV there will be charges. The hand soap was not provided in the bathroom. I did request for it, and I did not get it . The sofa bed was very old, and I could not use it during my stay at the hotel

The location is convenient for transportation and walking distance for shopping

I love Embassy and this hotel is in a great area and the hotel is spotless! What I did not like is how hot the floors are, as well as dining! One other complaint is my daughter requested a pillow two nights in a row, I even called and no one ever delivered one.

Love the area and convenience to nearby eateries and grocery stores room was nice and staff kept our room clean

The mall around it was empty; check in was a little rocky. We called in advance to see the check in age and were told 18....when we checked in they told us 21....the app says 18 as well....but we did get checked in. The room was clean and no problems.

All good

I enjoyed my stay, however there was an issue with the bedding and some of the sheets having stains. I called the front desk they stated they would send someone from housekeeping no one ever came. After waiting 45 minutes I went downstairs to retrieve the sheets needed to replace the dirty sheets.

Great hotel, friendly staff, and good breakfast. The hotel is clean and well maintained. Would stay here again.

A

The place is very convenient because the metro 🚇 is under hotel. My only complaint is pool. It needs to be cleaner. I hope they invest in a larger one. It helps with folks with kiddos. Other than that very good hotel , friendly staff and a beautiful breakfast !:

What You Might Have Liked or Found Unique: Spacious Suites – All rooms are typically two-room suites, offering a separate living area and bedroom, which adds comfort and privacy. Complimentary Cooked-to-Order Breakfast – Fresh, made-to-order breakfast (e.g., omelets, waffles, etc.) sets it apart from many hotels. Evening Reception with Free Drinks & Snacks – The nightly reception with complimentary drinks and light snacks is a signature perk. Indoor/Outdoor Atriums – Many Embassy Suites have beautiful open atrium designs, which feel airy and upscale. Family-Friendly Amenities – Great for families with kids because of the space, pool, and extras. Good Value – You get more for your money in terms of space and amenities compared to standard hotel rooms. ❌ What You Might Not Have Liked: Outdated Decor in Some Locations – Some properties may feel a little dated or in need of renovation. Crowded Breakfast or Reception Areas – Because of the free amenities, peak hours can feel a bit hectic or noisy. Parking Fees – Some locations charge high rates for parking, which can be frustrating. Limited Room Service or Onsite Dining – While breakfast and snacks are covered, you may find limited dining options if you want a full meal on-site.

Customer service was good. Food was excellent.

When we first arrived the room they put us in was not cleaned from the prior occupants, then our toilet plugged up and they did not get it fixed until the next day after calling 5 times. The pool was dirty and being used by the public for swim lessons, the hot tub was too hot and the jets did not work. The sofa bed was super uncomfortable, the mattress had no padding, the springs were popping out. The hotel was combined with business offices. Positive notes: the staff were super friendly and apologetic. The hotel was on top of the metro train which made commuting easy. Would NOT stay here again, not worth the cost.

The front desk is often unattended. At least the couple of times I needed them Also, there is no guest bathroom on the lobby. A guest needs to walk over to the mall bathrooms.

The staff was fantastic. Hotel room was OK. The 530 snack and drink thing was less than what was expected. There was bags of potato chips, popcorn bags, and a mix of variety of vegetables raw I guess I was just expecting more from a Hilton.

Incredible Hotel!! Everything was top notch!! Location, breakfast, and room were all amazing!!