Extended Stay America Select Suites Chicago Naperville East

Smelly in our room Front desk closes for the night

No breakfast

I didn’t to much care for it because it was not neat

The hotel was overbooked and I ended up having to pay again to stay at different hotel. Very frustrating when to get to your destination and they do not have a room for you and can not refund you your money.

Great

Great

The property was clean and quiet. Very reasonable rates and the front desk people were helpful and friendly.

Convenient location

Bed is not comfortable. Run down and smells old and musty.

Thank you Julie for your kind words.

Great

No shower curtain and desk was closed.

Hallways and rooms all smelled of cigarette smoke even though no smoking is allowed. Stains all over the carpets and halls smelled of urine from animals I am assuming. The lady who checked me in was super nice. That’s probably the only plus. Our room didn’t even have hand soap for the bathroom. The shower looked filthy as well definitely would not shower there.

Room was dusty

These extended stay hotels are less than ideal for a short stay. YES, you get a kitchen, but no carpet, no tv remote, not smoke-free, REALLY NOT SMOKE FREE, smells funny, sketchy folks around. Never again.

Tub was clogged,toilet was clogged, t.v remote didn't work

This is the WORST place I’ve ever stayed. I would give it zero stars if I could. Hallway always smells of cigarettes and/or marijuana smoke every time I come off the elevator. Rooms are all labeled non-smoking, but other residents obviously ignore it. The room smells of old vomit and mildew. Only one of two burners on the stove work. Half the buttons on the microwave don’t work. They supply nothing without charging. Most places supply at least a basic set of pots and pans and dishes. This place charges $25 for the pans and $20 for dishes. Luckily I live locally and am only using their accommodations while work is being done in my house so I could run back for some things. I brought my own folding table because there isn’t much counter space. My key card stops working daily and the front desk is closed from 10pm to 9am. So if you have to come back after 10pm and your card isn’t working, then you’re locked out for the night. Most hotels have night audit staff so someone is at the desk 24 hours a day. Not this place. There is a phone in the vestibule you can call for service after hours. Thankfully, I haven’t had to use it yet. I have had my card rekeyed 5 times in the past 5 days. They tell me to keep it away from electronics, but it’s in an RFID protected pocket of my wallet, so I know that isn’t the issue. The desk staff are friendly and kind, but the place is an absolute dump. Spend your money elsewhere if you can afford to. You get what you pay for.

Like all low cost places it is "cleaned" but not to picky wife level. Paint peeling off bathroom door. Next higher price is $25 more. Extended stay places all have hallway smell like someone's cooking greasy chicken or ster fry.

nothing but positive staff kind, friendly, above and beyond service as I'm partially handicapped this week and lugging around an extra 60 pounds of fluid waiting to be drained in 48 hours, ive already extended my stay twice keeping the same room

Do NOT stay here!!! Horrible experience!! You have to take your dirty towels down to the office in order to get clean ones. Then they don’t have the front desk open all the time so good luck on getting clean towels. The outlet didn’t work in the bathroom the bath tub was all chipped up as well as the wall. The microwave doesn’t work and omits a terrible smell. Was locked out of the hotel my first night. Had to go around the back and was unsafe. They don’t even have basic necessities like shampoo and conditioner!!! No coffe whatsoever!!! Why on earth would you stay here!!!!! Aweful!! Never Never Never again!!!