Extended Stay America Suites Atlanta Alpharetta Northpoint W

When we were searching Expedia, this property looked good to us, so we booked for 7 days and paid in advance. We were very surprised to see how the property is in reality. After one night in a horrible first floor room we tried to get a refund, but not possible. The manager kindly gave us a somewhat quieter room on the second floor. Here is a short list of problems we encountered: the refrigerator in our first room sounded like a diesel truck and wasn't cold. The pool was closed the entire week of our stay. The hallway to our room was dirty and not vacuumed once. The floors in our room were dirty. There are zero utensils in the room even though there is a kitchenette. There was no breakfast as advertised, only coffee and hot water with condiments for coffee. We learned that the majority of the facility is rented out as low income housing for families with kids. We then learned that granola bars and oatmeal packets are provided, but the families get an early start and the minimal breakfast provided is gone. On two days there wasn't even coffee at 7:30am. The residents bbq and smoke weed in the parking lot after their work day and on the weekend. The manager was very friendly and tried her best under the circumstances not in her control.

A decent place to stay.

I got there and found out my room didn't have a tv. It actually had a tv but it was smashed. I was told during my check-in but I at least expect them to remove the tv. Two of the light don't work from what I'm guessing because the bulb just needs changing. The curb appeal is trash and I had to pay $8 bucks for wifi(I thought it was free but whatever). There where bottles everywhere outside and look like someone was cooking out. I see two grills that some guest bought with me and made the parking lot a bbq area. The entrance had chalk where children where play. The actually front lobby entrance. I can go on but should get the jist. However it just a one night(for me) it was the cheapest rate for the area. I'm familiar with the area so I know this safe but this hotel needs better management. Someone who care about how it looks and the little things. It looks sketchy at best.

Very nice and clean. Roomy and comfortable. Plenty of cable channels. Host were pleasant and helpful. Continental breakfast was nothing to brag about, but the coffee was good. convenient is your grocery stores restaurants actually had a Shell station just walk away as well as a waffle house. I would recommend this. I would stay there again as well.

Do not stay here. Roaches in the rooms and they give you dirty towels and when you ask for new clean ones they tell you to come to the reception desk with the dirty ones to wash them and Give them back to you once they wash them in 2-3 hours due to only having one working washing machine and dryer. The hotel smells bad of smoke and pets.

Very exceptional

Low water pressure in shower , no hot water in sink. Infestation of cockroaches found several in the room every night . Overall stay was poor . Staff apologetic, I requested compensation for a portion of my stay , however it was denied based on I booked hotel stay on a third party site ( Expedia

Cleaning and sanitation not good. Had to switch room due to odor, cockroaches, dirty carpet and paper thin walls hearing everything all night and day. Other room smelled of smoke even though it was a non-smoking room.

I usually don't stay at Extended Stay properties but this was a fluke since the original property was sold out.

Decent place for the price.

The bath in the the room assigned to us was not cleaned up. We reported the issue and sought a new room. This was close to 12 am..it took 25 min to find a replacement room for us.. it was an upgrade to a suite. So I appreciate the sincerity. But it was a painful wait given how tired we were after driving 400 miles.

Very nice and helpful staff. Close to shopping area and restaurants.

I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm.

We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay

The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting.

Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure.

I specifically wanted a pool and they have one but it has not been approved by the county. I chose this place because they said it had a pool. I even took a picture. I checked in and the front desk person told me the pool was not opened. I brought my 7 year old who was extremely disappointed. This is false advertising. The room is dirty and outdated. The sofa bed did not have sheets. I had to go and get them myself. I am truly disappointed and will make a complaint because their guest relations department is closed.

Goood

Good service

Bad smell in the hallways and could never get clean towels