Extended Stay America Suites Indianapolis West 86th St

The cost of the stay was good. the kitchen was kinda dingy and not stocked. Had to ask for pots/pans, silverware, etc, which they had very little of. The cupboards were dirty and banged up. Needed a good paint job. Lobby coffee was often empty.

Big room

Room was clean but in need of a little repair. Staff was friendly, though busy, so check in was a little slow.

First online it said there was a pool. Then it said free continental breakfast.aA whole grain bar is all. When i've stayed at places they have have had scrambled eggs, sausages, bacon, biscuit and gravy and more food. Also to ask for linens the first night was a challenge. Tiles in the bathroom were coming up. I don't recommend.

The room was dirty. Used Q-tip on the floor, bathtub so dirty we didn’t want to use it. Poorly maintained everywhere. No fan in the bath and the fan between the bedroom and the living area didn’t work so no A/C in the bedroom. The microwave and stove were rusty. The bathroom faucet extended about 1” into the sink making it useless. The room smelled like a crab feast and the rest of the hotel smelled like marijuana. People yelling at each other at 4:00 am. Horrible, horrible experience.

Convenient stay as my husband was at Ortho Indy for an overnight after surgery. The room was clean, however, the hallway looks a bit shabby and dated. Fine for one night.

Drugs noise could not get sleep!!!!!

No trash cans in room had to leave out to throw away items. One elevator to get to room. There weren’t any public restrooms for guest downstairs in the hotel. Inconvience to handicap which my mother is so she had to take elevator and walk to my room was on second floor.

Friendly staff. Although this is a non smoking motel our room had been smoked in and not properly cleaned or aired out. Because of my allergies this was a major issue.

The stay was just fine- definitely dated but overall fairly clean. Lovely courtyard in the back. Wasn't crazy about the smell of pot in the hallways, but what can you do?

I didn't get to check in because the hotel was "overbooked" according to the guy manning the front desk at 10:45pm

Shoeneice has consistently demonstrated exceptional customer service, taking the time to truly understand my needs and preferences. On my recent visit, she went above and beyond to accommodate me by personalizing their recommendations and ensuring that every aspect of my experience was enjoyable. Their attentive staff made me feel valued and prioritized, reflecting a genuine commitment to customer satisfaction. This level of service not only meets expectations but exceeds them, making me eager to return.. Rooms are clean and well kept. Would absolutely reccomend.

Like the stay and staff. Thanks Dena and Shoneice.

Thank you from check in with Dina to check out with Tanya and friendly conversation with Pam and especially with the young man on the night shift front desk.

From check in with Gena to check out with Tanya very courteous as well as Pam. Friendly conversation with the young man on the night shift.Thanks to all.

Hallways smell like animals animal floors should be separated from non animal owners.

My thanks to the entire staff Shantell, Gena, Cory and the other young lady (whose name at the moment has slipped my mind) with their welcoming warmth.

From check-in (Shantell) to check-out (Gena Corey) all made the stay welcoming, including the other staff young lady who name at the moment slip my mind. Thank you all.

To old

Adequate is the word I would use to describe this location. We needed three beds and a refrigerator. We had that. But the place was way out of date which other reviews will tell you as well. Our original hanging microwave was broken. So they just slapped another one on the counter and that microwave was even old. The bathroom door couldn’t shut because it was a pocket door hanging at an angle. We had to be strategic when showering. Very visible black mold around sink and tub. Both tub and vanity were painted over at some point in the past but were now beginning to chip. Down the hall was a dog that barked every time someone walked by until well past ten o’clock. The coach bed was worn and not clean. This location is very clearly used as long term housing for many which was fine but don’t be surprised when people walk around and talk like they live there because they do. Heard staff cussing a lot. It wasn’t the worst ever we’ve stayed at but close. Coffee was great. That was the one good thing but it wasn’t always full.