Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Should an extended stay hotel have a working refrigerator, a hair dryer, a coffee pot (no matter the size), DISHES? What the heck makes it extended stay without these things? The fridge did not work in first room. We were moved to another and the stove did not work. There were only a few electrical outlets. Furniture was all beat up. Staff were great!

Peace quiet & really good staff

Make sense for the price

It appeared that the hotel room was cleaned, but there was an awful smell coming from the restroom. This was my 2nd room, the 1st room the TV didn.t work. The bathroom was so bad we had to continuously spray it down with lysol and keep the restroom door closed. throughout our stay.. We seen rust everywhere on the toilet hose I mean everywhere. This is unacceptable and I'm pretty sure that it's a violation of health and safety codes.

I didn't like that fact that I paid almost 200 dollars for 2 nights get there and was told that it is a 100.00 plus 8.99 cent for parking which somehow equaled out to 117.00 dollars extra on top of what I paid for the actual stay.and why are they charging for parking when they are charging an extremely high deposit. That's ludicrous. So while I'm choosing this particular hotel due to reasonable price advertised they get u there and you end up paying almost 400.00 bucks for 2 days

The deposit and parking fee are so unnecessary but I understand why

No one at reception on arrival (8 pm). Checkin process overly complex. Roaches in lobby at elevator and room-level hallway. Room-level floors filthy entire stay. Kitchen sink filthy. Over half TV stations “No Signal.” No answer at recreation; had to walk down, wait for attendant to show up. Wheels on luggage cart flat; hard to guide loaded; reception indifferent when pointed out. “Grab-n-Go” breakfast not designated on site. Parking fee (IN OUTSIDE LOT!) VERY few waste cans in common areas. Positives: low pet fees; comfy bed; overall value.

Mattress was worn out two years ago, not sure what’s going on. Vehicles in parking lot had speakers that vibrated the building, no one seemed to react. The hotel is in poor condition, now I no why it was so cheap

Very inexpensive accommodations. This is not a “nice” hotel but is completely adequate. It caters to hard-working people who are in a transition period or working away from home. The staff is friendly and helpful and have a great rapport with the folks who have been there for weeks or months.

The room was decent for the price. I did not like having to pay for parking, but I was only there for one night. I wouldn’t have stayed two nights.

Bed sheets had a yellow discoloration and the faint scent of urine was noticeable in the room. Communal hallway floors were sticky and had a musky odor to them as well. Also, my first encounter with cockroaches in a hotel. You get what you pay for, but it shouldn’t be this bad.

Everything was ok great stay

Nice place to stay for the money, clean room and easy check in. They do charge a small parking fee per day if you park a car in the parking lot. Also the vending machine and drink machine were both broken.

Nice and clean

It was in a great location close to the hospital. Could you updates not the free breakfast was good.

Didn’t like being treat like a criminal at check-in. The parking fee and deposit was a surprise.

Front desk staff were very pleasant. The room was extremely dated. The refrigerator and microwave look like there are from the 80’s. Walls and laminates were peeling away, and made it appear unclean and sad.

The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait, what? You all have roaches, it was then that I identified the smell, they had fumigated. The naive front desk person believed that roaches in one room is not an indicator of roaches throughout the facility. The fumigation was NOT a preemptive measure because they already have roaches. The naive young lady said maintenance is not here so I cannot have them spray, which indicated to me, that this is their routine process for this routine complaint. I asked for a refund for the last night because my husband and I packed so quickly and drove several hours home, tired and exhausted from our enjoyment In Jacksonville, the young lady put me off and asked that I call to speak with a manager in the morning. I called and was put off again and referred to guest relations. I am hopeful that Hotels.com will honor our request, otherwise I will dispute the entire booking with my credit card. What a terrible ending to a great weekend.

No hairdryer in bathroom ! They’re not emptying garbage .

Overall everything was great