Heritage Inn Express Hayward

Extremely dirty staff unprofessional and discrimate against minorities

This place has been recently renovated...inside the 3 or so rooms i had the almost fully pleasurable experience of having. Location gets 2 stars and 5 stars right next to 880 which shouts convenience and the dull sounds of cars on a very busy area of Freeway is dull like white noise after a stay of a few days. Service gets 3 stars and 5 stars so everyone was kind and friendly and efficient and helpful but i had an unfortunate situation develop with a neighbourhood homeless man that didnt escalate as much as it could have thankfully but a lesson was learned on my behalf. Property seems in good shape and kept clean and a team of smiling seemingly happy people but strangely a fairly large swimming pool is the focus of the 3 story courtyard of the hotel and it was July late in the summers agreement 5o turn up the heat but the pool kooked great and inviting but for some reason it was closed the entire time we stayed. With san Francisco bay just a stones throw from this invitjng almost overlooked gem of q place to stay wasnt really a place to stay and relax and play. No water nased sports anyway. Hmmm. Ask before you plan and count on something that might remain closed for whatever reason.

Not what we expected.

Not recommend.. Please believe the reviews. I wish I had read them. This place is not clean, not safe, and absolutely not worth it. This is literally a dump.

Dirty, smelly even after we changed the room To another it was still a lot of smell. Pool was out of order, shady neighborhood

Avoid this place if you can. Dirty, smells like urine everywhere, scary part of town and incompetent front desk staff.

Love it here, but the WiFi sucks .

Contracted scabies. Fun. Grateful I bought travel insurance to get at least part of the trip reimbursed for the misery of the stay.

All good

Staff friendly

From the moment I walked into my room, I knew I had made a mistake. The overwhelming smell of cigarette smoke hit me immediately, even though I had booked a non-smoking room. It wasn’t just a faint smell—it was soaked into everything. The curtains, the furniture, the bedding. It was disgusting. There were dirty, used towels sitting on top of the closet rack, as if they had just been tossed up there and forgotten. The carpet was so sticky that I kept my shoes on the entire time. The worst part was the door. It didn’t even lock properly. I tried several times and the deadbolt wouldn’t catch all the way. I ended up tying my dog’s leash to the door handle and top latch, and put a chair under the door just to try to protect myself. Outside was just as unsettling. People were hanging around the parking lot throughout the night and I was approached by men trying to hustle or sell things. I told them no each time, but they were persistent. There was no visible staff, no security, and no one checking on what was going on. I felt completely exposed and vulnerable. As a woman traveling alone, I was terrified. I didn’t sleep. I didn’t even feel comfortable lying down. I packed up and left at 1:30 in the morning because I genuinely felt safer sleeping in my car than staying in that room any longer. Please believe the reviews. I wish I had read them. This place is not clean, not safe, and absolutely not worth it. No price justifies feeling this unsafe.

I like how this place changed. No more roudy noises. No loud music, and no more constructions workers drinking and outburst on the walk way balcony.

Great staff! Very friendly and helpful.

dirtiest place

The place is more quieter than it was 3 months ago .

Shoppt

This time, the place was quiet. No rowdiness. The property was well kept. Customer service still excellent. I was amazed, the best 3 weeks I stayed at the Heritage Inn.

The rooms are dirty and the carpet is in very poor condition, the rooms smell bad in there are bedbugs...

There were cigarette burns in bottom sheet. The mattress was worn out and sagging. There were gunshot sounds the second night of stay.

I am Disabled and I have a service dog .I liked nothing about the place and the reason being was I made a last minute reservation with two rooms still available. When I arrived the counter person was fast asleep. I woke him up and showed him my digital id and he said no canceld my reservation told me to leave.. and went back to his chair to sleep. My service dog and I had no place to go at midnight. I was tired in pain and desperately need to use the restroom .