Hilton Garden Inn Birmingham SE/Liberty Park

The whole staff was amazing.

Very nice location and the service was great. The breakfast was so good and the environment for lounging in the evening made my brother come to us instead of us going to his home. Impressive.

I’ve been a Hilton Honors member for 19 years, and this was by far the worst experience I’ve had at any Hilton property. I’ve stayed at the Hilton Garden Inn Liberty before—even during the pandemic—and the condition of the hotel was noticeably better then. I did online check-in and selected room 424. When I arrived, my digital key hadn’t arrived, and the front desk told me digital keys weren’t working. They gave me a plastic key, which didn’t work either. Then the digital key came through, but my phone showed the room was deadbolted from the inside. I went back to the front desk and was reassigned to room 524. Room 524 was unacceptable. There was a brown stain on the counter, which I wiped up myself. The floor looked like it hadn’t been vacuumed. The toilet had hair under the seat, the sink was dirty, and the bed seemed to be hastily pulled together—likely with used sheets. As someone who owns a cleaning business, I can confidently say the room was not properly cleaned or turned down. This was a major letdown from the quality I’ve come to expect from Hilton. I’m asking that this be reviewed and addressed, and that appropriate follow-up and compensation be considered. I would post pictures, but as I’m trying to attach the pictures to hotels.com, they’re being flagged as Inappropriate. No worries, the pictures definitely went to Hilton.

Food in restaurant was excellent

Don’t say the dog barked all day, not clea the tub was dirty and the sink didn’t work

There were many issues with the room. Overall, outdated, not very clean, some items were broken/ damaged in the room. Had to be moved to another room. Not worth the money or stay. Nothing is complementary or included. Gym supplies were missing as well

Quiet

Great location. Beautiful grounds. Friendly staff

Very friendly staff, and made us feel welcome!

This place is a dump. We reserved a king room, they gave us 2 double beds. It was dirty and smelled bad. There was stray hair in the shower and stains on the shower curtain. The sink in the bathroom didn’t drain.

an older property … elevator was dirty … water from bathtub was rusty ???

I would try and find somewhere nicer in the area

Nice new hotel and well lit parking lot.

Very convenient and quiet

It was okay just didn’t like the fact you had to use your key to get into the pool and gym and then walk a few steps to get back into the building

The room was spacious but had a few broken panels in the bedroom where the cables ran. The one air conditioner would not work in the sitting area and I had a bug run across the hard floor in the bathroom

Everything was great and well put together. Will be coming again

The pool room smelled like mildew and there was rust everywhere. Felt overall very gross. Rooms were basic. No included breakfast. Ripoff for the price.

Very nice

The suite was very spacious nd clean