Holiday Inn Express & Suites LINCOLN AIRPORT, an IHG Hotel

Room needs a new light bulb upon check in. There was a storm that rolled thru while we were there and the building took on some damage. I hope they can get the repairs they need quickly.

Our room was dirty. Sunflower seeds on ground, mattress stained. Our AC unit wouldnt work with the thermostat and our room was 80 degrees most of the time we were there because the Unit overall was old and needed replaced.

Typical breakfast for a holiday inn. The room was alright, good location for what we needed.

Great

Family’s with kids being placed in upper level rooms.

Hotel is decent. My stay was just a quick overnight stay to break up long hours of driving. I had a handicap accessible room and the walk in shower was nice and water was nice and hot. My only real issue was the beds are just too high to get in. I have swelling in my legs and its hard to lift them into a high bed.

The staff was very friendly and treated my dog with the up most respect.

Very nice staff

Nothing

Clean place all around. Pleasant and friendly staff

We thought the hotel experience was great!

Clean, cool and comfortable. Great advice of food in the area. The guest laundry dryer was out of order. Only thing I saw.

Way too many problems for 1 night. Pet Fee: The pet fee charged at the hotel is $75. This is three times the fee stated in the website. Dirty Rooms: When we first checked in, at 11:30pm, we were given a room that had not been cleaned. We noticed that at least half the rooms on the floor had “not ready” housekeeping tags on the doors. Wrong Room: After going back to the lobby to tell them our room was dirty we were given a new room. This room turned out to be a single bed, for a family of four. We went back to the lobby and the clerk told us that the reservation was for a single. I showed him the reservation, clearly for 2 queen beds, and asked why the original dirty room had two beds. No response, only that they were “full” and their system now showed us in a single. He only offered sheets for the pull out bed. The hotel is not “full” half the rooms are dirty 12 hours after checkout. Terrible Beds: The king bed that 3 of us slept in was ok. The pull out is the worst bed i’ve ever seen. Dirty Hotel: The whole place seems dirty. On our many trips to the lobby to resolve these issues we noticed gummy bears on the floors and in the light fixtures. Broken Door: The room we were given has a broken door literally hanging on a hinge. The upper hinge is broken causing the door to hang crooked. This makes the door difficult to open and close and leaves a gap when closed. I can easily look through the gap from the outside and into the room at any time.

Nice place

Good stay

Great staff! VERY comfortable bed, great layout, satisfying breakfast, clean experience, BUT….’too short’ shower curtain attempts to cling to you. When water adjusted to fix problem, the room floods… very disappointing and took a lot of time to clean up. Front desk knew of issue, should have offered a credit as we could not shower with confidence after the first flood!

Breakfast was good. Pool and fitness area were nice. None of the USB units charged.

Frony office checkin lady was amazing, so nice, friendly, helpful and cheerful!

The first room they gave us was not clean at all. There was hair on the bed, mascara on the pillowcases, water rings on the bedside table. We asked for a different room and they made it right. Still didn’t feel good about the cleanliness after seeing the first room.

We stayed just for one night passing through on 80. The hotel was clean. Check in was quick and easy. The pool looked nice. Only problem was the breakfast. Everything was picked clean with 45 minutes left and nothing was ever replaced. I wasn’t looking for much but it was bare. We hit the road as after.