Holiday Inn Express & Suites RICHLAND by IHG, an IHG Hotel

Nice, comfortable, great service

Nice folks need more gluten free foid

24 hour pool was nice. Staff was attentive.

Very nice.

When you enter the hotel it has a bad smell, it also didn’t help that someone was smoking in the building. Our room had mold on the bathroom ceiling. Within 5 min of our stay we checked out and found another hotel to stay at.

There was red maybe bloody booger on pillow case. Person living in bushes outside

They billed me and I didn’t even stay!!!!! I arrived they said they didn’t have the room! Horrible experience

Classic Holiday Inn

Convenient, quiet and clean

Nice view of the columbia river basin. We could see the river but the more beautiful part of the view was the sunset and city lights. Service was really great and breakfast staff was friendly and helpful too. My kids and the adults all enjoyed breakfast, and the pool was probably one of the best hotel pools I have experienced outside of Disney and Great Wolf Lodge. No slide, etc of course, but beautiful environment with real granite boulders and healthy! Tropical plants made it feel so peaceful, and well maintained. The only con we experienced was our bathroom fan did not work, but we left a note at the front desk and they were grateful for the information. No bad interactions with employees whatsoever! When we pass through again, we'll stay here!

We decided to stay an extra day in the area and booked this on short notice. The staff was nice and the room was also. Comfortable beds, clean and quiet. Breakfast was good. We have often had good stays at the Holiday Inn Express. Loved the cookies and milk at checkin

Good

Ran out of cookies

Everything was nice. Bed comfortable. My only complaint was the breakfast was pretty empty when I came down at 7AM. And I waited but none of it was getting refilled in a timely fashion.

the lady who checked us in had great customer service. the room was clean. pool is very nice and warm

I was really greatful that they served breakfast. Itadey stay so much easier.

I wasn't really paying attention. It was a last minute booking. I was in and out. I will say that all of the 110VAC outlets were very loose. I had to bend the prongs on all of my power cords to keep them from falling out. Loved the pillows. My room was right above the office so there was quite a bit of noise. no big deal. Internet speed was good. HVAC was excellent.

Room was very clean, breakfast was good and fairly close to restaurants and stores but not walking distance. Kind of noisy with the highway near by but over all a good experience. Staff was very friendly

The room and the bath were

Great clean room and wonderful swimming pool!