Holiday Inn Express & Suites UTICA by IHG, an IHG Hotel

Rooms are average, what you expect from a mid priced hotel. Breakfast was good, the one quirk is they don't have oatmeal(they usually have packets but didn't have any one of the days we were there) The gym was the most lacking feature. It's a NON air conditioned room that's just big enough to hold a bike, treadmill, and elliptical(Which wasn't working). They advertise it's near a rail trail, but the section we walked near the locks was REALLY isolated, definitely not somewhere to go alone.

We stayed for 3 nights, 2nd time staying here and had a great experience. The staff were notably friendly, so much that I'm writing this review. They were very friendly and helpful! The room was spacious, bed very comfortable and the food options in the morning were solid and typical of a HIE. It's next door to two restaurants so it's very convenient to walk to dinner, and there's an amazing bagel place (Willie's) just over the bridge for bigger breakfast options and lunch.

Needs updating and more thorough cleaning. Breakfast was good and staff was very friendly and helpful.

We picked it because close to Empire State Trail as we go from Buffalo to Albany and that they allow us to bring bikes into our rooms. Breakfast good, staff friendly

Very clean and an overall good experience. Thank you for having a gluten-free option for breakfast.

Great location, front desk very accommodating- we had a large family group.

The gentleman at check was very nice and personable. Staff was pleasant, allowing us to use the restaurant area to gather our large group. Would definitely recommend this hotel.

We were warmly greeted on our early arrival by the front desk staff member. He quickly accommodated our request for a first floor room, provided us with snacks, and thanked us for our business. Housekeeping provided us with extra bath towels immediately and another staff member kindly greeted my elderly mom and held the door open for her while she used her walker to get into the hotel. The service level at this hotel far surpasses other hotels in the area. We will be repeat customers. The hotel backs to a lovely park on the Erie River and many people were enjoying a walk in the early evening. The highway exit is just down the road. Many dining options await travelers. Stay at this hotel.

Let me tell you about your staff. Shaka and Sadian are truly unbelievable. Extremely courteous, professional and attentive.

Very nice comfortable room, friendly staff, good pool.

I love the new chargers for my car (Tesla) that are on property. This is why I will continue to choose this hotel when I travel.

the staff was great , the room was clean .

Very clean and relaxing

We will recomend this hotel because is clean , there are many dinning options around, the staff is wonderful . We got an excellent experience .

Great hotel for the price. Would definitely stay here again. Only thing that could be improved is the beds ... mattresses were quite hard

Perfect location for event attendance and the helpfulness of the staff to accommodate a special delivery. They were awesome

The people were wonderful and the room was clean and comfortable.

Very nice stay

The customer service I received was exceptional!

Stopped for an overnight stay. We felt safe, however the rooms and hotel seemed a bit run down. The furniture was dinged up. The room looked clean at first glance, but the bathroom was pretty dirty which made us question the cleanliness of everything else. There were splatters on the wall and ceiling. There was a chunky substance on the shower curtain, residue on the shower soaps, and hairsin the tub and ceiling.