Holiday Inn Express & Suites WACO SOUTH by IHG, an IHG Hotel

Shower in the handicap room was impossible.

The only issue was that the pool was too cold to enjoy. The breakfast and staff were top notch.

From the first phone call with the general manager I had questions and he answered it and was extremely friendly and answered any questions I had! All the staff were great! My room was spacious and comfortable!

The areavand the outside and lobby of the property were good. The pillows were very poor quality. The nouse level at this hotel was terrible. We could hear the people in the pool and we were on the 4th floor. We could also hear the guests in the other rokms every word . We wont stay at this location again.

Overall, my stay was great

Not adding

Kind and responsive service. Clean rooms and up to date i. Style and decor. Had to turn A/c to 69 to keep the toom comfortably cool .

Na

The thing that stood out to me was the friendliness and helpfulness of the staff. Next was the cleanliness, A/C in good working order and quiet, comfortable beds and tasty breakfast. I would return.

Pros: decent place to stay on the way through. Cons: Air conditioner wouldn’t go down or get colder. Was a very hot and uncomfortable night. Hidden fee: when booking, the site stated that parking was free or complimentary. Upon arrival, a fee was charged by the front desk to park. Overall: not the worst place to stay, but not the best. After the added parking fee, it wasn’t any cheaper than the others that I compared. I definitely felt as if it was a sneaky or scam way to get people in, then charge them hidden or unexpected fees once they get there. Expedia needs to add to their site that a parking fee will be added upon arrival to the hotel. Maybe that Is the hotels way of “punishing” or collecting additional money for those who book through Expedia or other third party companies/websites.

Loved the hotel

We were not happy that the temperature in the room was controlled. Our thermostat would not go lower than 65 and even when on the on option it still found itself shutting off. This was the worst Holiday Inn Express we’ve ever stayed at and you guys are our set preference. Disappointed for sure.

The hotel staff at check-in was great. The staff member at checkout refused to issue a paper receipt and said I would get one via email, which I did not. She didn't even get up from her chair to speak to me at the counter.

Everything was great.

Recién llegamos Jody nos trató muy mal, hablando groseramente y aventando cosas porque su máquina no funcionó, no nos quiso atender y le pidió a su compañero que nos hiciera el check in, no sé su nombre pero él si fue amable

The hotel was very clean; the staff were very friendly and helpful; the breakfast was great; the beds were very comfortable; and we had very restful sleep 🎉

The hotel was great. Our only complaints were that the hotel elevator only had 1 working so the wait was long. The other that the breakfast was super busy and there wasn’t enough refills on items for everyone.

Great rooms, clean, excellent staff

All ibn All the stay was excellent. Staff was courteous and check in was easy. Room was great, and breakfast was excellent! Thanks for a good stay and I will be back.

Great place and easy access in/out fast.