Holiday Inn Express JASPER by IHG, an IHG Hotel

Absolut our favourite stay in this area

This hotel was the best experience that I have ever had at ANY hotel in all my 28 years. Every part of our experience with the hotel while preparing for my best friend's wedding was nothing but outstanding from any other hotel I've been in. Very friendly and accommodating staff, an amazing continental breakfast with fantastic quality and attention-to-detail, and a room that feels very well kept and as clean as anyone can

Nice place busy with parking.. Silvia was exilent checking us in and describibg the delicious avant garde continental breakfast amenities that exist from 6 to 10 am......I am waiting with baited breath....? Also staff was the best, took care of us and offered to help and chilled, she even got me a diet coke from :the Market" area. Kudos to Sylvia, she needs a raise...keep that girl. Okay?To the other stuff, my room is nice, close in food options, air is cold cold.... much better than mediocre... good stay, give her a rip if you come this way.... P.S. pretty good bar-b-que near by 3 places, I tried one but the others parking lot was crowded as for the one I went to and the third one had good crowds so you'll know when you get there.... town is 2/3 miles of so.... good luck, and bring your own whisky because the hotel has none..... except the bottle of 2/3 Larsceny Barrel Proof (125%) which I have hidden in on the 3rd floor if room 325... fair warning , it hits hard and I left 3/4 bottle of a 750 (this is allocated,)so don't take alot of friends, one close on should be enough to get a decent buz once you find it....start looking 06/28..... Good luck

Great stay! Quiet room. The continental breakfast was great. Lots of variety.

Good breakfast.

The hotel room was very spacious and clean. The breakfast was amazing!

I really enjoyed my stay. It was close to a lot of restaurants and stores.

We could hear the room next-door like they were in the same room with us.

We slept great!

It was a solid stay. The road traffic was a little loud, and some of the breakfast items were overcooked, but the staff was friendly and the hotel was clean.

Awesome place. I wouldn’t stay anywhere else

The property was nice, rooms were clean, but we called two days before we booked checking to make sure their pool was open, we have several kids all under 8, so wanted a place with a pool bc Jasper has NOTHING to do for kids. We were assured the pool was up and running and open, so we went ahead and booked. Walked in today checked in and got our key, ask what the pool hours were and were told oh the pool is closed and under some type of maintenance… so I went straight to my car and called the hotel line that I had been told the pool was open and running… they contacted the hotel but they wouldn’t refund us so we could go somewhere else that had a pool for our kids to enjoy. And the staff that they talked with told them we had already went inside our room and used the bathroom etc. which was a LIE! I want them to pull the cameras and see the only thing we did was use the bathroom that’s out in the lobby for the Public to use upon arriving! I had NEVER went up to my room because I was in my car furious in the phone about being lied to about the pool. So we didn’t get a refund, couldn’t swim in the pool, and our kids couldn’t even connect their Nintendo switches to the internet bc you have to register and connect through a web browser instead of giving a password. So our mini vacation was complete crap and ruined by this hotel! We will NEVER EVER BOOK WITH THIS HOTEL CHAIN EVER AGAIN! We paid 142.00 and unable to enjoy any of the amenities we were promised!! We are VERY UNHAPPY!

Property personnel were so helpful in every way.

I booked a King Suite through Expedia, but upon arrival, the hotel refused to honor my reservation, stating that no suites were available. Despite my confirmation clearly listing a suite, they blamed Expedia and offered only a standard king room—without a sofa bed and at the same rate. After some back and forth, I accepted a smaller room with a minor rate reduction. The real issue, however, came at 6 AM, when I was abruptly awakened by my smoke alarm. Stepping into the hallway, I found it filled with smoke and saw four firemen two doors down. My room was also full of smoke, burning my eyes. Hotel staff never called to check on guests, and when I went to the front desk to report the situation, no apology was offered. Given the unsafe conditions, I had no choice but to check out early. This was an incredibly disappointing and poorly handled experience. Lack of accountability and guest safety concerns make this hotel one I would never recommend.

Had to change rooms after checking in as the bathroom sink was clogged. Air unit in replacement room rattled all night. Breakfast was below normal standard for a Holiday Inn Express. However, the staff was friendly and helpful.

As soon as I walked in the door, I was greeted and felt welcomed by the staff. That disposition of your staff was constant throughout my stay. The accommodations were very nice, the facility very clean. The continental breakfast was much nicer than most. Thanks for making my stay enjoyable over the holidays!

Very nice check in. Property is very nice. New, clean. Haven’t had breakfast yet. I would definitely stay again. I’m particular.

Typical HIE.. Clean, quiet & cozy...

My favorite hotel

Everything was great except the coffee pot didn’t work. Since I was soon to check out, I didn’t request a new one. I reported it to the front desk and the young lady thanked me and said she would have it replaced.