Homewood Suites by Hilton Rochester/Henrietta

It’s great

Not the best experience: when we arrived our room wasn’t ready until 2 hours past check in, then there was a party above us where kids jumping from bed to bed until 4 am even with call to front desk x3 , and a call to police - when police arrived my husband had just witnessed an abduction so they were busy with that. So the entitled lady above us, throwing a kid ages about 8-10ish birthday party continued to allow them to keep jumping on the beds, running around and making even more noise because the front desk had told them it was quiet time 3x. My husband even went up to speak with them about quiet hours and the mother - if you can call her that started to fight with my husband saying she can do what she wants because she bought the hotel room for the night - mind you we had the room booked for three nights and this was the last night and we had to get up and travel early in the morning 10 hours. The grounds are nice, the room was decent for 4 of us and 2 dogs. We did complain and got some money back but definitely won’t be going back

How refreshing to actually be greeted by someone who’s happy to have you there! Super friendly staff. Easy check-in. My room was probably one of the cleanest hotel rooms I’ve ever stayed in.

Room was filthy when we arrived and was told by staff that no one could come clean room until next day because house keeping was gone for the night. This hotel has almost 100 rooms and they only had one person on staff from 6pm until 8am the next day I had to protest because they tried to charge me a $75 per fee even though my dog was only at the hotel for 10 minutes. I dropped my dog off to relatives as soon as I arrived. Rooms are not kept up like they should be. Our refrigerator was full of food from the previous guess and our bed sheets were never changed from the last guest

I thought it was tacky to charge for parking, but you must have had a reason..

We stay here quite often, staff is great, location is great, close to RIT. Most of the time we've been completely satisfied with room, this past stay we encountered some issues, AC was noisy and not working all the time, ceiling fan was louder than normal and a few burnt out lights, definitely out of character for this hotel. We will continue to stay here, and definitely recommend, but definitely need some repairs and maintenance.

We like this hotel it’s comfortable we always get the one bedroom king suite because we always have a teenager with us. We can sleep in the living room area. We love having the kitchen. It’s nice and it’s comfortable enough, but it could probably use an update in terms of furniture and paint. we continue to be annoyed by a $250 incidental freeze on our card. We understand it’s company policy but it’s a lot and it would prohibit people whose finances are less secure from staying there. You’ll be pricing people out soon. Additionally, this time we were told there was an eight dollar parking fee. I think that’s appalling. I think that is nickel and diming your guests. We’ve already stayed there a few times we could potentially stay there two more times over the next year and another four or five times after that in the next two years, but we don’t like the parking fee in the incidental charge is offensive so we may have to look elsewhere. This time the check in person a woman was not welcoming and was just sort of offputting. I think she thought she was being polite and business like but it wasn’t welcoming.

Loved it! Great service

Maria was excellent as the system was done and she was very diligent

Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!

Overall, the property was presentable and satisfied our lodging needs. Our room had not been vacuumed in some time, as under the bed was dirty/dusty. The manager on duty the afternoon/evening we checked in didn't seem to be very friendly. However, when we checked out the next day, the attendant at the desk was a lovely young woman who greeted us, while multitasking other desk duties. Overall, the facilities were satisfactory.

Room smelled gross and there was a dog poop in the hallway when we arrived and still there when we checked out … Nothing else horrible, just a little run down

Wouldn't hesitate to stay here again.

Room was spacious, but some areas (one of two bathrooms) were a little old and in need of replacement.

Good property

First room smelt like smoke, second room was hot and smelly but settled for it because nothing else was available. There were smeared boogers on the wall next to the toilet paper holder, smeared mirror, broken tiles in the bathroom and pealing paint on the bathtub. Wasn't terrible but was toeing the line. We were charged for parking after we left and were never told we would be. Staff was friendly and accommodating.

Property is very large with a courtyard connecting to more rooms, easy to get lost and the signs leading to elevators were misleading would walk down long hallways and still no elevator very hard to find. Staff tried to show me a map to get to my room, failed. Continental breakfast was good. Stairwell looks like haven’t been swept in weeks, furniture in room need updates, kitchen was missing small appliances, ex had a lid for sauce pan but no pan, no dish soap. Air conditioner sounds like a train coming.

As a traveling family man? This hotel for all our needs. Staff was friendly and kind. The hotel rooms were clean and exactly what you expect from staying at a Hilton. Facilities had everything that we needed. Breakfast in the morning was very good. It was a great stay. Would stay here again.

Room was big and spacious. There is a fair bit of wear that shows, but no major complaints at all. Size matters. Kids were running upstairs pretty late at night, could hear everything. Hopefully you won't need to use the pull out sofa bed. It hardly could qualify as a bed, as the mattress was like sliced cheese, thin and flimsy. The hotel has a decent breakfast and morning staff very friendly. The pool looks bright and clean too. I found the Business Center lacking in many ways however. Had some important documents to print, but no information at all, people are expected to figure this out on their own. There are no Ethernet cables or other cables to allow one to connect, and my laptop simply couldn't find a way to connect to the printer wirelessly. I asked for some assistance, and the best I got from the front desk was people figure it out and use it. I guess I'm the idiot haha Honestly, I could be, but a little bit of help to help this tech idiot would have been appreciated. All in all, a decent place for a larger family, as we had a two bedroom suite. But a few reasons why its hard to leave a 5 star rating.

Nice hotel.