Kimpton CLARET HOTEL by IHG, an IHG Hotel

I arrived and checked in then asked the front desk about room service. Once I got to my room I made an order. About an hour after placing the order a person called me and asked me why I put a no in the space of allergies, I explained that it meant no allergies and he said he was on the way. An hour passed so I called he told me “I’ll be there when I can” he never showed. The front desk was no help either. Your hotel has horrible customer service.

Great place

Super nice hotel and great staff!

Pros: comfy bed Clean room Nice, fluffy, human-sized towels Friendly reception staff Food is good Walking distance to Ruth's Chris (a really good one) Cons: Parking $55 (absurd) Pretty abismal valet service Smoking drunks gathered on the curb out front at night No pool

The location was great, very walkable to good bars and restaurants open late for food. The views from the rooftop were breathtaking . Easy access to freeway and light rail travel.

I wanted to stay at this hotel after being at the Kimpton Shane Hotel in Atlanta a few months ago. This Kimpton Claret is newer and is missing a few key opportunities for a 4 1/2 star hotel. First, the lobby bar lacks high end, unique whiskey and liquor selections, and it was disappointing to get an old fashioned with small cubes of ice. You have to request a large cube if you want it and pay for it. I would expect to get small cubes at a cheaper hotel and would never think to request in a 4+ star hotel. Despite this, I will say Jeff the bartender managed to make some amazing drinks and was very knowledgeable. The food at the hotel and Halo bar was not great, but there are many good restaurants around. The hotel should also do a better job advertising their wine hour and shuttle service when you check in. Its a nice perk. I love the fact that you get a yoga mat in the room and for a hotel that values fitness the gym is lacking. There is not restroom on the gym or close to it, and if you like your peloton bikes better go early in the morning or after sundown as you will be blinded by the sun and very hot due to the lack of shade in front of the window. Overall, hotel is in a very good area and the staff the staff was very nice. I would consider going back just for the drinks Jeff made and the location.

It was a beautiful hotel

Clean and comfortable beds

Great lobby, clean and classy. Rooms are well appointed and modern. Room are clean queit,and great amenities.

Enjoyed the music last night that was provided by a guy playing the guitar. An excellent performer

Great

Really nice place need to have coffe in the rooms you cannot get any coffee until 6

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This hotel is gorgeous and newly built. The staff were incredibly friendly and welcoming. Our room was very nice and the bed was comfortable. We will definitely stay here again.

Lovely property and area surrounding is so cute! Was delighted to have a true room service experience, and an very excellent steak delivered to my room while I worked. It felt like pre-covid travel joy! Will definitely stay here again on my next trip to DTC!

Everything was great! Especially liked the restaurant! Only negative is no coffee in the room.

N/A

Beautiful room, wonderful staff!

It was a nice place to sleep.

The property was great but the parking fees were very expensive and unexpected