Marriott Albany

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

Great Customer Service. Everyone was very accommodating. Thank you !!

Unable to get breakfast before a conference and not open for lunch.

Super fast check-in and helpful reception

Evening staff very friendly

Clean, practical. Close to the airport and dining options. As advertised.

I love the location and food options . Very nice staff

It was good. Nearby location to my mtg. Very quick room service. And food was good.

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Great

Clearly the manager has never looked at the property from the perspective of a customer. Arrived at night in rain. Parking lot full had to lane out back. No problem there is a big sign there “lobby.” Standing there in rain can’t get in without a key. Why have the sign? They could have had a button to talk to front desk and get buzzed in. Desk says they get that complaint before. Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

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This hotel was honestly amazing. The bed felt like I was laying on a cloud. It had the best shower head I've ever had, in a hotel. The only reason I'm giving this a 4-star is because both the indoor and outdoor pool was very cold. My son was very excited to have a pool and we didn't last more than 20 minutes due to its temperature.

I will use again, but please update equipment

Pleasure

It was fine.

Specifically requested to be in a quiet area they put us across from the ice machine and throughout the night younger people were running back-and-forth in the corridor. In addition, the housekeeping service kept knocking on the door or just simply trying to open the door to the room from 7 AM on, I am requesting that you refund our nights stay which was Friday night. We spoke to Bobby Saturday morning at the front desk and she said she would reach out to the general manager about this

The only thing I did not like was not even a courtesy bar of soap in the bathroom

Staff was great! Due to Microsoft world wide outage, they could not program keys so they had a LARGE amount of extra staff to let people into rooms. Even after running around all day, folks where still very pleasant at 9PM

There was a smell on the hotel floor we were on, tapwater was always running hot no cold water, bathroom was really not clean