Paramount Times Square

Convenient

Two of 4 elevators were out of service, which made getting up and down extremely slow and difficult. The check-in lounge was dark with people in low loungers made it a bit odd. The small restaurant on the outside, claiming it knew how to make multiple versions of hot chocolate didn't, and was most expensive.

Very good location and very good service

Very clean front desk staff extremely helpful I just wished they would have put bottled water in the room.

Amazing location. Nice facilities. The actual room was nothing special but that can be overlooked for the location and vibe of the rest of the hotel. The lobby was very nice and had lots of places to sit and chill. Had an issue with the air conditioner/heater and someone was in our room within ten minutes to fix it. This will be my go to hotel whenever I’m in the city mainly for location/affordability

Noisy

Excelente

The elevators were a mess but otherwise decent stay for a couple of nights. I wouldn’t stay here for more than a weekend.

Bad

The additional resort/ facilities fee was very high and you got nothing for it . Saw other hotels additional fees were a lot less and you got something back , for example a voucher towards snacks

I booked a deluxe king room...when I got there they told me I have a Queen room, the room was outdated, old and not clean, Ive stayed here before and it was much better, however this time the room was terrible..and changing room without notifying what I paid for was not very professional...I NEED A REFUND!!

Booking process specifically said resort tax was payable March – Dec. On arrival (in February) I was charged $45 per night which I disputed however the hotel manager insisted it was a mandatory charge despite showing screenshots I took when booking. He said it included luggage storage (it didn’t); gym (didn’t use) and wifi (basic service offered by even the cheapest motels). I was told to speak to Expedia. After a very lengthy/frustrating conversation I was refunded, but not how I wanted to spend the first hour of my vacation. The hotel is rated 4 star - downstairs bar area is nice (apart from leaking ceiling/bucket) but rooms are basic. Bathtub was scuffed; stainless-steel sink reminded me of a public toilet; peeling paint by the clean towels and a damaged door. Those lifts in service were not sufficient for guests and 1 water machine for the whole hotel. Expedia emailed advising luggage storage $2 per item on check out, so not included!. To add insult, it was $3 per item. Overall, the location was excellent and no street noise in the rooms. Room was fine but don’t expect 4 star, and ensure you are aware of the resort tax. Correct information is key to a good experience and there has to be accountability by both Expedia and Paramount. Expedia did eventually accept responsibility for the resort tax issue, however I feel disappointed by the hotel manager’s lack of interest. If your hotel is marketed through Expedia, you have a responsibility to ensure details are correct.

Excelent service

It was great, I did have a ac problem. It was way to hot and every time I tried to turn it down it would just go up higher.

Rooms were small and not set up well, my things were moved around when housekeeping came into the room. The elevators need a major overhaul. Very rarely worked staff was directing people to the freight elevators the whole time we were there. Definitely will not be back at this establishment. Should have listened to the reviews I read before booking I guess.

Chambre convient très bien pour dormir, on peut laisser nos bagages après avoir rendu les clés en payant 3 dollars par bagages si on part plus tard pour l’aéroport.

The elevators were horribly slow and had a mind of their own, skipping the floor you’re waiting on and then stopping at every floor afterwards. Add 20 minutes to your schedule to get where you are going! No coffee in the rooms. This is the only hotel I have ever stayed in that didn’t have a coffee pot in the bedroom. Towels hidden behind mirror in the bathroom! Comfortable bed and staff were helpful when needed.

Problème d’ascenseur, un très bruyant, ça a occasionné de la perte de temps

❤️❤️

Very small room, no heating. No good cleaning, no towels replaced