Red Roof Inn Atlanta - Norcross

I would give negative stars if I could. I accidentally selected a smoking room even though I don't smoke. I asked the little indian woman at the front desk to change it to a non smoking room thinking it wouldn't be that big of a deal. She said they require a $50 deposit to change my room. I said fine and handed her my debit card, but then she said "oh no, it has to be cash". I'm not stupid, so I said I don't have $50 in cash. Then she said they dont have any non smoking rooms. There was glass between us, but there is a microphone on her side and a speaker on the customer side. She turned up the microphone to make really loud feedback noise in the room just to drown me out. She said something into the microphone, and I put my hand over the speaker so I could talk and said I want to cancel my reservation. She said I had to talk to Expedia. I called Expedia, and they said they can't refund it until the hotel refunds it, but they'll call the hotel. So they called the hotel and the woman answered the phone. She told Expedia that they don't have any non smoking rooms, and that she couldn't refund it, a manager has to do that, then walked out of view. Expedia relayed that info to me, and said they will call them the next day to talk to a manager to get a refund. They finally called me back today to say that they have called every day, and that apparently there is never a manager there. So they basically stole my money, I still haven't received a refund. Stay away from this place.

It was good

No like, no Clean

They send me in a room where they already have somebody else.

I was informed that the Red Roof had Bed Bugs and chose not to stay, for the safety of myself and my wife. I was still charged and will never go there or book with them again

Great people are working here and happy to help!

Well , first off. My room was not clean. The bedding literally looked like the same bedding for all week. The room service phone did not work at all and i found some womans dirty used fake eyelashes in the bed. The shower was probably the worst obr ever seen there was no way i could get in there. The start was ok, she could have been a lol nicer.. she should have helped set us up in another room to fix out problem with the first room offered. But i was necer given any options. So i took my only option and thst was to le

No towels no blanket just sheet

Nice low key place

???????????

Good

The property is conveniently located to gas stations, restaurants, and the internstate. The room was just okay; there were broken or missing appliances, paint in the sink, and the tub didn't look clean.

Bathroom was nasty. TV didnt work. Phone didnt work. Heating/cooling system outdated. No breakfast or coffee.

Gente de mal aspecto en los alrededores

They refused to check me in after booking online for December 15 and 16. The excuse given was the system was still on December 14 at 5am on the 15th. So i canceled the booking and on the app and never got my money back. Now nobody has a record of my cancelation and I'm out hard earned money for a place i didn't even stay at. Never again will i use hotels.com

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I

There was dirt on my bed at Red Roof Inn when I was trying to lay down and sleep. I called the front desk at 11:04pm and they said all they can do is have housekeeping change the sheets. I requested for a room change and she insisted to have the sheets changed by housekeeping. Then I called at 11:31 twice because the first time I got no answer. I asked if housekeeping was their way and she said they were and said this was the only way to fix the issue. I called again at 11:45pm and I asked can I just get a refund or a new room because I have an early day tomorrow. The lady at the front desk said the only option is clean sheets or I can come get the sheets and change them myself. I told her that this is a health issue having dirty sheets and having me touch the sheets. She told me this was the only thing to do and she already called housekeeping. So I asked for a refund. She told me I have to get it through Expedia and not them or just come get sheets. I said ma’am you know that’s not sanitary. Then she said “well you can leave then” and hung up on me. After that I got a knock on the door as I was packing and it was housekeeping coming to change all the sheets. I am so disgusted with this place!

Check in rules needs wirk but great stay

During my stay at this hotel, there was no hot water all night. Despite repeatedly asking for updates, the staff kept saying they were “working on it,” but it became clear that no real effort was being made to resolve the issue. This lack of transparency and action made for an uncomfortable and disappointing experience. I wouldn’t recommend this hotel if basic amenities like hot water are important to you.