Red Roof Inn PLUS+ University at Buffalo - Amherst

This Hotel is not open for business. Possible migrant location.

Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.

Do not stay here, ever. We were given room 144. I didn’t have high expectations, but this room was just terrible. Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room I’ve ever stayed in. Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back. The owner refused a refund initially but gave only half after pushback. Really just a terrible experience overall. There’s better out there. Skip this place.

poor customer service and poor facilities

Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!

I wanted a refund immediately and a refused. Reserved king and got two full. Room not clean, gum on the wall, mattress stained, just run down. Moved to a king but was a handicap room. Bug on the floor, worn out pillows, tv wasn’t user friendly. Just awful

I like staff & services .

Bedbugs all over my wife, the baby, and myself. Disgusting!!!

Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.

This hotel is dirty. I encourage you to spend the extra money and stay somewhere else that bothers to clean the rooms.

First, every day we have been here we have had to go to the office to get new keycards due to ours not working. We would have to wait for long periods of time due to no one being in the office. Additionally, our room is unsanitary to live in. Our original sheets had stains all over them. We took off the sheets and realized the entire mattress was filthy with additional stains. Whenever we requested new sheets, they had even more stains on them. We were also told we had to bring the sheets we took off the bed back to the laundry room which should not have been our job. The bathroom has had countless bugs in it as well. These conditions have felt unsafe and unsanitary and we are requesting a full refund for this terrible experience.

Mold everywhere. Holes in walls. Parts falling off/down. Blood on sheets. Previous guest's clothes in bathroom. Floor sinking in. Unsafe/biohazard

The bed sheets had not been washed. There were crumbs between the sheets. Really gave you the creeps. When we checked in it was late, 11pm. We seemed to have interrupted a very loud drug deal taking place in the two cars we parked beside. Certainly won't stay at this property or even aRed Roof In again. It was 100$ Canadian and now we know why.

There were chips in between the sheets and the blanket. There was blood on the wall in the bathroom next to the toilet paper. There were bugs and garbage on the floor.

The most disgusting place we’ve ever stayed. Beds clearly not changed from last guest. Dirty, room smelled like cigarette smoke, garbage around the facility and people partying and making a lot of noise until after 1:00am. We felt very unsafe. Swipe cards to rooms weren’t working so the one staff had to run around and let everyone into their rooms. The only positive thing about this place is the staff was friendly. Was way over priced and the pictures online look nothing like to actual facility. Do not stay here! Would rather sleep in my car.

Where to start! This Red Roof Plus definitely did not live up to its name for room 144. The bathroom and above the sink had visible black mould and it smelled musty/mouldy. The bathroom door would not shut. It looked like there may have been a leak from above at one point judging from the sagging and blistered ceiling The desk chair was missing a wheel. The floor and carpet were dirty. A t shirt from a previous tennant was found behind bathroom door. One comforter had a dirt mark on it and the other had small burn marks. We were so tired we did not complain until the next morning but hopefully this room will be repaired. On the plus side there was adequate lighting and plugs for our electronics

the room was in need of a up grade, it smelled of stall smoke. Had to go to the office for air freshener.

The motel is looking very weathered, ceilings, bathrooms and exterior of hotel. It’s a discount motel that sits in an affluent area. The hotels around it are upscale and priced higher, we have a dog so are limited to choices. Was told at checking no ground room jugs available, once I said our dog will bark if people keep going by a ground floor king at the end of the building was suddenly available. I’m glad we got it but not looking good as a consumer being told not available then with concern for noise it’s available. We will look for a nicer dog friendly place

Good place to accommodate with affordable and spacious living!

good