Roami at The Lola

This was for my family. The price was phenomenal the experience that we had being there was one of space. As our children have gotten older it is harder to find a space that we all fit in comfortable. We visited at least 10 different locations from Florida to Texas and this offered us the most space

No staff

The description of this hotel is completely inaccurate. It says "an upscale hotel." There is NOTHING upscale about it. They don't let you check in early and when waiting in the lobby, it's VERY noisy the whole time. You can't heard the other person or take a call. There is disgusting rust and yellow goop caked along the bottom of mirrors on the kitchen sink. The mattress was the most uncomfortable one I've every slept in--when you sit on it, it literally falls to the bed frame. The curtain let the sun shine right onto the bed, waking me up at sunrise every morning, which was irritating. The towels are paper thin. And there was black hair all over the comforter (my hair is red). The only positive is the location to the convention center. You can't get new towels (unless you want to wash them yourself). I didn't sign up for doing laundry when staying at a hotel especially one that claims to be upscale. Biggest waste of money, and I would never recommend this hotel to anyone.

It was a pleasure staying here.

The unit was nice but there was an issue with the code at the entrance to the building

Location is ideal for the convention center and the communication without staff present was very impressive. However, you have to be ok with the noise level from the freeway that is literally above you. We also struggled a lot with the room temp as ventilation to the main bedroom was poor.

My booking was canceled at the last minute, and I had to go through a lot of trouble to secure the room that I had already paid for. Plus, the room was unbearably humid.

Could smell dumpster from door way entrance. Room smelled musty and of mildew. Stay was good but falsely advertised for breakfast.

great

Cannot really relate to the service being that it is self-service, but the instructions, the rooms, the loation and comfort level were all terrific!

Area

It was perfect for attending a conference at the convention center. I didn’t fully love the lack of available staff, but for getting in I was able to find the assistance that I needed.

Clean, cute.

Estuvimos muy agusto, felicitaciones por su excelente servicio 👏 👍

Pleasant, had all the basic needs that we need to stay, except we ask for couple more towels, we only had one. Got surprise that there's no concierge but got use to it. Id book it again.

Everything would have been ok until I discovered the following. 1. The bed frame was made of thin, cheap wood slats that connect to plastic. Kept falling out and mattress wouldn’t stay up. 2. No washcloths offered. 3. Teenagers partying downstairs in a room, loud all hours of the night. I spent $800+ for this room. Should’ve stayed at Hilton for that.

Amazing place was not what expected due to bad reviews. It’s good

This was the most odd hotel experience I’ve ever had. First, I requested an early check in, which was denied. No problem, it was a few hours before check in. Upon arriving the room that was supposedly being cleaned (hence the early check in denial), was clearly never cleaned, unmade bed, trash. Made my way back down to the virtual concierge, where I was given a different room and code. This room was at 87 degrees by the thermostat, though clean enough. It appeared the AC was broken and maintenance would not be available for days? I was confused by this. Was given a different room to try after being told I would potentially need to be at another location. I specifically picked this property for its proximity to the conference center, so that was not an option for me. Third room would not open per the code provided. At this point going back and forth to the lobby, trying to text/call felt extremely ineffective and frankly, irritating. Eventually, the fourth room I was given to try was at a normal temperature and clean enough. Although I stayed for the duration of my reservation, I discovered some unpleasant, but tolerable, quirks. One sink did not drain properly, one bed had gross stains in the comforter, and the other bed had an alarming habit of dropping bed frame supports at every move. Almost everyone I encountered in the elevator (which did not have any recent inspections posted-scary) felt we were on a hidden camera show. Choose your own adventure…at your peril I suppose.

We Loved the room. it was very clean and luxurius. But my problem is with the Parking. the do provide it but it's $40 a night. At least the street parkig is free at night but your lucky if you can find a spot close to the hotel. there's no staff at the front Desk but there's a cleaning crew. But other then all that we did love the room, but I'm not sure about choosing to stay here ever again due to the struggle of finding parking close to the hotel. But it is great for those flying in out of town getting around by Taxi or Uber.

The bed was broken & being propped up by a stack of pots. There was a fire & there is no staff onsite to direct the firefighters. It was hard to get hold of anyone if you needed help. Otherwise it was very clean, but don’t think I’d stay there again.