Scottish Inns Kenmore

Really bad service

The property is clean and rhe price was right for the length of time needed. The room was clean and had the basic amenities.

The check in is slow with hand written everything. The room is very run down with unprofessional attempts at repairs. Our neighbors were sketchy at best. Another motel that doubles as housing for homeless people AND a motel. Wish they'd pick ONE. But I have to say the landscaping was pretty.

Metress was bad

Pretty affordable compared to many others. Staff was very polite and attentive. Few issues here and there with cold water not working correctly but nothing major. In a great area with convenience stores in walking distance. Definitely reccomend if you need something cheap and quaint to stay

Horrible, Number 1 was lied to this is not a hotel this is a motel with horrid service and the room looked nothing like the images. Number 2 the man at the front office had a horrible attitude was nice at first but the second I asked a question he hit me with “you did not read the terms correctly” Number3 walked into the room and it smelt like cigarettes even though the “hotel” is smoke free and now all of my stuff smells like cigarettes. Number 4 The bed was very squeaky and the moment I moved just a little it made sounds. Could not sleep at all. Number 5 Awoken around 3 am heard people shouting and very loud and aggressive Number 6 Bathroom door in room 201 would not lock or close for that matter Also provided towels had bugs in them Number 7 shampoo and body wash did not work and shampoo was incredibly low quality and body wash was scratchy hard and frankly hurt to use.

They need better beds

The room is clean, room service every day, and the staff is friendly. It's also nice and quiet.

Nice place nice service

Great place

The room we recieved had baby roaches and full adult roaches in the room. It was purely disgusting! There was a roach trap behind the tv stand and I spoke to the front desk and they denied that the room had roaches. However later said that they have Orkin to come and spray, so they knew they had roaches intheir rooms and stil decided to rent rooms. They lied about a refund at which it took about a week to get clarity on the refund status, we are still awaiting the process. I would not stay at this hotel. There were roaches crawling on the bed. I cant believe it. The hotel also had police outside and people walking around and in the back of the hotel engaging in suspicious behaviour. Unfortunately I am not able to upload the photos in the review

This motel is for people who are minimalistic and wan't a room for the night. The area around is average, police station is close by. The room itself was clean, didn't see bedbugs, but the side of the nightstands were dirty with a semen look a like liquid stain. The matress was a little bit hard, but we still slept okay. We didn't have any heating system in the room, but they gave us a portable one that worked fine. Overall a good place to stay for the price if you plan on staying one night like we did.

Good

So I just covered an infestation in my room and try reporting it and was greeted with hostility and legitimate rudeness with no possibility for resolution

So I had discovered a roach in the bathroom and I called the front desk very calmly to try and have the owner come and see it for himself and then I wouldn't even trying to leave I was going to ask for a different room and the gentleman started yelling at me telling me that he wasn't coming to the room telling me that that they don't have bugs and then I can leave if I wanted to

Good = Less expensive than major hotels. Bad = No closet; Thin bed spread without blanket; Chilly due to no heat control; C-Pac like sound enters via radiator floor trim; rental unit above heard like in a drum; Glad I brought my own pillows.

My room was horrible. The toilet had a crack at the base and leaked, There were numerous bugs in the room, especially in the bathroom area (including roaches). There was mold in the shower area and around the bathroom window. Do not stay at this motel unless you are prepared for unsanitary, unhealthy conditions.

The rooms contained bed bugs and when this was broughtt to the workers attention he was disrespectful and denied any service or refund. I did not stay in this hotel due to these conditions

The couldn’t chk us in right didn’t know English

My stay here was extremely pleasant and I plan on returning.