Staybridge Suites Rochester University, an IHG Hotel

N

Nice

It’s very expensive and very basic

Convenient

Overall excellent service

Hotel and rooms were impeccably clean. Danielle was incredibly wonderful and helpful with our stay. Location was amazing with a river view with paths that we enjoyed taking walks around. Breakfast was good and there's coffee and tea available by front desk 24/7. I would definitely come back here for my next visit.

Great clean, safe property in the U Rochester vicinity. Rooms are newly renovated. Would stay again.

Very quite only problem was would have liked king bed instead of queen

Great place, great stay. Staff were all wonderful and very helpful.

Perfect place

We returned to this property upon our return to Rochester. This is a very nice place. It is convenient to local eateries and shopping. It is located along the river and there is a pathway to stroll along. A breakfast buffet is offered. Unfortunately some items were missing when we went through but were filled after we left. The hotel is comfortable and the staff, friendly.

I arrived at this hotel at around 10:30PM on August 18 to check in to my reservation for my one night stay with my husband. The receptionist told me that there were no available rooms. She said the reservation I booked on Expedia should not have gone through. She also said that they were only allowing 3 night stays because they were busy for college move-in day. So I asked if they were still going to charge us and she replied no. We didn’t want to inconvenience her so we decided to stay at a different hotel. We left at around 11:15PM. Then at 12:42AM I received a call from this hotel by a male employee saying that I did not need to come to their hotel anymore. I answered that I was there at 10:30PM and they didn’t have a room for me. However the hotel charged me $266.76 for the room we did not stay in. I messaged Expedia explaining the situation. Expedia talked to the hotel, to which the hotel said that we canceled our reservation and they couldn’t refund the money The Expedia team also were not reading our messages thoroughly and kept saying the same thing I assume because they were written in Chinese I believe that this misunderstanding was not our fault and Expedia and the hotel should have done a better job at communicating

Grande chambre avec cuisine, très propre. Quartier calme au bord de la Genesee River

Never stay here anymore

Wonderful! We had a 2 bedrooms and 2 bathrooms for our family of 5- just what we needed

Everything was great, except for an angry chef.

Very very clean. Front desk clerk was very friendly. Breakfast a was good and our room was very quiet. We will be back

Location

Staff was rude and disturbing

The room was very clean and the place was very quiet.