The Lodge at Cloudcroft

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I got the impression that I would have gotten a room on the 2nd floor instead of the top floor if I would have made my reservation directly with the facility rather than having gone through a 3rd party. With no elevator. and no help carrying luggage, it was a challenge to get up to my room. I should have read the small print ahead of time.

It's a cute and charming property, very clean and quiet. Lobby and common areas were enjoyable, including being able to play chess and take books on loan to read during your stay. The Premium Room we booked was nice...comfy bed, microwave, mini fridge, and upgraded bathroom. The bathroom flooring is supposed to be heated, though we could not get it to work with the thermostat. Maybe it's turned off for the season, but would've liked to have used it regardless. We were on the first floor and since it is a historical property, we could hear the guests upstairs walking around on the creaky floors. The most disappointing part of our stay was when we went to the lounge, about 30 minutes before closing, for a drink. One of the bartenders was clearly in a bad mood and shamed one of our drink orders. Mixed drinks were overpriced for the quality, but maybe that's because the bartender didn't want to make them to begin with. Overall, the property is interesting, well maintained, has a lot of history, and it was nice for a one-time stay. You can request a key to go up to the tower, which is cool.

Horrible experience at the dining area…. Horrible customer service!

Friendly staff and beautiful property.

Was perfect !

Very disappointed due to false advertisement of multiple amenitiesthat were not available

SO beautiful! The grounds and golf course are absolutely stunning! Only downfall was the time the restaurant and bar closed, otherwise a wonder say with beautiful views!

It’s a beautiful getaway and lots of great hiking.

no elevator

Hot tub wasn’t functioning this last time but still a wonderful visit

Exceeded my expectations. Room was spacious and well appointed. Good internet. Updated bathroom and very comfortable bed. The 1889 Dining Room was outstanding. I had a delicious green salad and perfectly cooked Elk backstrap tenderloin. Topped it off with ice cream and peach panna cotta. Highly recommended and I plan to return. Friendly staff also.

Wow. Other than the great restaurant this place must be avoided at all cost.

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I Five Stars All the Way! We can’t say enough great things about the Lodge! From the moment we arrived, we felt completely at home. The space was spotless, beautifully decorated, and had every amenity we could have hoped for. The staff was incredibly kind and was always willing to make our experience unforgettable. The location was perfect—close to everything I needed, yet peaceful and relaxing. I would absolutely stay here again and highly recommend it to anyone looking for a top-notch place to stay!

Beautiful

Staff were very welcoming and informative on local activities and dining options. Hotel was beautiful the grounds were very well kept up.

A hidden gem, the golf course is gret as well, will definitely come back

Problems started with mini- split system had the remote control functions locked. Room was freezing cold. Got the remote unlocked but then we had the opposite problem. Room got to 100 degrees at 2 am. Thermostat does not function which totally ruined our stay.

We came for a quick getaway. The lodge is very nice and has a historical feel.