Tru by Hilton Denver Downtown Convention Center

I had a confirmed reservation from June 15th to June 20th, 2025, and due to a flight delay, I arrived at the hotel around 2:00 a.m. on June 16th. Despite my confirmed booking and me being very tired after traveling, the guy at the front desk staff informed me that I would need to wait until 3:00 a.m. to check in because he was “doing something on the computer.” This response was unacceptable. I was already charged for the night of June 15th and had every right to access my room immediately upon arrival. I was extremely tired and needed to rest in order to attend a work-related conference early the next morning. This delay in service impacted my ability to prepare for an important professional meeting. Not a hotel I can trust for work related activities.

Good value. DT Denver has a dreadful homeless issue. Keep your wits about you when walking in the neighborhood.

Rooms are really small. No coffee pot in the room. No ice machine on the floors for ice. Room was quiet. Nice shower. Valet parking was a plus. Staff very friendly.

bad

Stayed for night for a wedding around the block. Perfect for the price! Park next door for 1/2 off the valet rate and no wait.

The TRU by Hilton downtown Denver was a great stay. Great services and location.

Nice

would definitely return

It was clean and spacious. I didn’t like that there was only 1 entrance around the valet.

Our bed pillows smelled pretty bad. 😢

Beautiful and center of downtown

Nice place

Staff was friendly and helpful. The rooms, public spaces and breakfast areas were all clean.

The room was dirty and it looked like the floor had never been swept.

Overall this was a nice hotel! The rooms are a bit small but very clean. If you're on the street side you do hear noise from traffic and the light rail, nothing some white noise or the TV can't drown out though. No coffeemaker in the room (they have coffee and hot water for tea downstairs) but there is a small mini fridge. The staff was kind and very responsive to any requests we had for extra towels, toiletries, etc. Make sure you get a physical key card, you'll need it to turn on the bathroom and hallway lights (so strange). Be aware that they do ask for your credit card when you check in so make sure you have it with you, especially if you're traveling on a business card. Breakfast was included in the stay but was a bit lackluster, good enough if it's your only option but there are tons of restaurants within walking distance too. The hotel is only a block away from the Convention Center, and 16th Street (one block up) is a walkable strip of shopping and restaurants for almost a mile. We didn't use parking but the valet is pricey. It's really easy to use rideshare options in the downtown area, though.

I checked in early and staff were friendly. Hotel has a bar but should consider adding a restaurant for guests that may not want to leave the hotel in the evening for food.

Rooms are very small for the price and there is not enough storage space

Gray hotel with clean rooms.

The hotel was very clean. A lot of outlets in the room itself. Nice touches with a kids area with books. Nice area right around the corner from 16th street mall and a lot of shops and restaurants! Valet was expensive, but charged my car overnight for me which was great.

L