Tru by Hilton Sumter

Stayed two nights. The room was clean and comfortable, and the whole property was very bright and modern. The staff were all friendly and helpful. Check in and check out were easy. This was a good option for a solo traveler and short stay, BUT I think the small room size and lack of a closet, shelves or dresser would feel cramped for a longer stay or if traveling with a family.

1st time staying at a Tru it was nice and clean. Loved the self make pancake machine. Breakfast was good. Staff was nice. Overall just a great and experience. Thank you

Liked absolutely nothing. This is merely a place to lay your head for the night. Unfortunately it was a uncomfortable night. The bed is horrible. I woke up with a backache. The sheets need to be replaced they were so rough and scratchy that I slept on top of them. The floor was sticky and greasy. I guess I'm spoiled at other hotels because it was disappointing that they didn't even offer bottled water. Front desk associate is young and unprofessional. She actually had someone on speaker phone listening to the conversations. I know because she said as much whenever they commented. Definitely will not return. The only thing good was the grits with the free breakfast.

I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.

I get the feeling whenever I book through Expedia, the properties always give me the worse rooms ever. In this property, our window blinds weren't working. I actually had to use hangers to hold them open so could get some light in during the day. Some repairs needed thru out the bathroom walls like loose wall paper and chips here and there. The hotel doesn't gave a very comfortable like home feel. It's almost cold. Would never stay at this particular hotel brand again. But then again, it could also be this location.

I was disappointed & dissatisfied! I would think all levels of Hilton would be of excellence. I am not sure who is giving 4 & 5 stars. It has to be the employees/review generators. Pro: Good location, accessible rooms are a good size, & kind people that are helpful, cute breakfast bar. Cons: 1. When I first booked it, I read the reviews. Someone commented on the mattress pad with blood stains. I figured ok, no problem, that was taken care of…NOPE! We received the same mattress pad! I wanted to throw up. My husband & I went to get the front desk clerk. He was sweet. He put on gloves, & changed everything. I had my Lysol (of course). We couldn’t change rooms because the hotel was sold out with double beds & accessibility. Upon leaving I told the front desk manager and the gentleman that changed the mattress pad to throw it out. That mattress pad should not be rotating throughout the hotel! DISGUSTING! BTW, we still paid full price, never mind the grossness! Hilton should be ashamed! 2. The breakfast bar is mediocre. They had the cute pancake maker. Impressive, until the pancake is hard and taste like dough…image frozen pancake lightly cooked. We were looking for bacon.No bacon during our stay! Hilton, most people eat bacon, not assorted style sausages. The omelette had veggies, I had boiled eggs. 3. Small intimate pool…water should have been slightly heated considering it’s indoors. 4. Business station is not a room, so no privacy. 5. Wi-Fi is NOT free. Only members

Pros: Check in was very easy and quick. Staff was very friendly. Room was very comfortable. Cons: Trash was overflowing on 4th floor near the elevator and a toilet brush was left on the floor and dirty towels. WiFi was in and out.

Xxx

Overall, I had a great stay. Easy check-in, room clean, nearby restaurants. Check-out staff was not friendly.

My 10 year old really enjoyed making her own pancakes for breakfast.

I was very disappointed with the hotel. There was no closets for our clothes for long stays. My iron was spitting out water and it was extremely hot. I asked for extra towels because our stay was 6 days. I was told I had to call every other day to get more wash cloths and towels. The room wasn’t as cleaned as I liked. There was only one person at night(who had to take care of everything by herself. ) The only best thing about this trip was the coffee; which was very good at all times. The noise throughout the night from other rooms was very loud, at night times.. Loud talking and it sounds like dragging of furniture. Also, the smell of marijuana was heavy in the hallways on the day of check out. nowhere to put your clothes no drawers for last six days we lived out our suitcases. Very small room for $169 a night. We are Hilton timeshare owners and we’ve stayed in plenty of Hilton facilities and this by far was the worst . The facility is new and we wanted to try something new. Never again.

We stayed at this hotel for our daughter’s basketball tournament. The hotel was clean and offered a good breakfast. We would definitely stay again.

Excellent stay!

The front desk worker was on the phone and lacked any customer service. She didn’t offer tell us where the elevator was, what time breakfast started and ended, or any other amenities. She continued on the phone gave me the room key and asked me if I needed anything else.

My family and I loved the lobby and being able to play pool. The staff were also great and very accommodating! We would definitely stay there again!!!

At check-in ordered two rooms I actually have the rooms on the same floor. I have one room on the third floor and one room on the fourth floor. I thought if you have two rooms you should’ve been on the same floor

The property is clean and modern.

So far so good

Higher rate not justified compared to similar accomodations available in same area. Room conveniences less. Heavy loud slamming doors of rooms.

Very clean, awesome amenities delicious continental breakfast with multiple options. Will definitely stay again.